Senior Customer Support Agent
hace 2 meses
.About Us Infloww was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are diversifying our company portfolio into new arenas, including AI-powered tools and fintech. We are a diverse team of builders and creatives distributed across the globe. This is your chance to be part of a movement that will elevate an entire industry. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries via chat (Intercom) related to the Infloww platform. The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. Please note working days for this position is from Wednesday - Sunday weekly. Tasks Customer Service: Respond promptly and professionally to customer questions through chat (Intercom). Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infloww platform. Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously. Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: Work closely with other members of the support team to share knowledge and best practices. Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience. Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: Identify recurring customer issues and suggest improvements to enhance the support process. Contribute to the development and updating of support documentation and resources. Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Requirements Education and Experience: Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred. At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment. Familiarity with Intercom or similar customer support tools (e.G., Zendesk). Skills and Competencies: Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple inquiries simultaneously in a fast-paced environment. High level of empathy and customer-centric mindset. Languages: Fluency in English is a must
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Senior Customer Support Agent
hace 1 mes
Santa Cruz de Tenerife, España Infloww A tiempo completo.About UsInfloww was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are...
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Customer Support Professional Senior
hace 2 meses
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout Infloww Infloww is a global company that has been growing rapidly since its inception. Our mission is to provide top-notch services to our customers, and we are looking for a dedicated professional to join our European customer service team. Job Description We are seeking a Senior Customer Support Agent to provide exceptional support to our...
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Infloww Customer Support Professional
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Infloww A tiempo completoAbout UsInfloww is a cutting-edge company that aims to revolutionize the tech industry by catering to the underserved needs of creative professionals. Our journey began with the development of the Infloww CRM, a platform designed specifically for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are...
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Customer Support Specialist
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Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completoCustomer Support Job OfferWe are seeking a motivated and customer-focused Help Desk Agent to join our team at Grupo Crit. This is a great opportunity to develop your skills and work in a dynamic and multicultural environment. About the RoleThe successful candidate will be responsible for providing technical support and problem-solving abilities to our...
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Senior Customer Support Agent
hace 1 mes
Santa Cruz de Tenerife, España Infloww A tiempo completoAbout Us Infloww was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies.Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators.However, this marked just the beginning of our journey.Today, we are...
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Gerente de Ventas de Agentes Senior
hace 1 mes
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Caser Seguros A tiempo completoCaser Seguros, una empresa líder en el sector asegurador, busca un Gerente de Ventas de Agentes Senior para liderar su equipo en Tenerife. El candidato ideal será alguien con experiencia en la captación y selección de talento, formación y acompañamiento de agentes, y análisis de ventas para alcanzar objetivos.Datos del EmpleoContrato: IndefinidoRubro:...
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Multilingual Customer Support Specialist
hace 1 mes
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full Time Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued. What We Are...
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Multilingual Customer Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full TimeRole Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.What We Are...
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Multilingual Customer Support Specialist
hace 5 meses
Santa Cruz de Tenerife, España Hubstaff A tiempo completoPosition: Multilingual Customer Support Specialist Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued. What We Are...
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Multilingual Customer Support Specialist
hace 3 semanas
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full TimeRole Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.What We Are...
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Multilingual Customer Support Specialist
hace 3 semanas
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full TimeRole Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.What We Are...
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Multilingual Customer Support Specialist
hace 1 mes
Santa Cruz de Tenerife, España Hubstaff A tiempo completoMultilingual Customer Support Specialist - Full Time Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued. What We Are...
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Technical Support Specialist
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España domestiko A tiempo completoJob OverviewDomestiko is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.Key ResponsibilitiesCustomer Interaction: Engage with customers via various communication...
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Support Analyst First Line
hace 1 semana
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 1 semana
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities. Identify, evaluate, and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Travel Industry Customer Support Professional
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hotelston Slu A tiempo completoCompany Overview: Hotelston SLU is a wholesale travel service reservation company, serving over 10,000 travel agents and tour operators across 15+ countries. Our mission is to provide the best price and after-sale support for travel business professionals and end-customers.">About the Role: As an Italian Customer Support Specialist, you will be responsible...
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Customer Service Representative
hace 5 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo**About the Role**We're seeking a highly skilled and empathetic Customer Service Representative to join our Apple Support team. As a Technical Support Specialist, you'll play a critical role in delivering world-class customer experiences for our customers.
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Support Analyst First Line
hace 4 días
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities:Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Multilingual Customer Support Team Member
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hubstaff A tiempo completoAbout UsEli Z Group is a forward-thinking company that values innovation and customer satisfaction.Job OverviewWe are seeking an experienced Multilingual Customer Support Specialist to join our global team. This role requires fluency in English and strong communication skills to deliver exceptional customer experiences.Key ResponsibilitiesCustomer Outreach:...
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Support Analyst First Line
hace 7 días
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities. Identify, evaluate, and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...