Customer Service Representative In Barcelona
hace 2 meses
Description
Jouw verantwoordelijkheden en impact als een klantenservice specialist zullen zijn:Beantwoorden van binnenkomende vragen van klanten en ervoor zorgen dat de contractuele SLA wordt nageleefdProblemen identificeren en oplossingen biedenZorgen voor een hoog niveau van klanttevredenheidEen teamspeler zijn en bijdragen aan het succes van het team en het project, bijvoorbeeld door collega’s bij afwezigheid te ondersteunen en regelmatig teamvergaderingen bij te wonen Vaardigheden, ervaringen en interesses die je nodig hebt om in deze rol te slagen:Een moedertaalniveau in het Nederlands en een gevorderd niveau in het EngelsKennis van IT-platforms, apparatuur en applicaties zoals Windows/MS OfficeEerdere ervaring in verkoop (up-selling en cross-selling)Een aandachtige luisteraar zijn, comfortabel en vaardig in het communiceren met mensenEen teamspeler zijn met een hoge sociale competentieEnergiek, innovatief en proactief kunnen werken in een snel tempoEnthousiasme voor interculturele communicatie en een expat levensstijlWonen in of bereid zijn te verhuizen naar Barcelona voor een internationale carrière en levenservaring Wat krijg je ervoor terug?Een fulltime, vast contract39 uur per week, maandag tot zondag in roterende diensten (09:00 tot 20:00)Salaris: €21.000 bruto per jaar als basissalarisMogelijkheid om te werken bij een internationaal bedrijfEen open-minded en medewerkergericht werkklimaatCarrièreontwikkelingsmogelijkheden Wat kun je verwachten van het leven in Barcelona?De unieke ervaring van een internationale en diverse cultuurEen prachtige stad aan het strand, omringd door zowel kustplaatsen als bergenHeerlijke gastronomische ervaringen van de Spaanse, Catalaanse en internationale keukenEen dynamisch en actief stadsleven waar het moeilijk is om je te vervelenZonnige dagen, mediterraan weer en een ontspannen levensstijlEen aantrekkelijke startup- en innovatiesector met spannende kansen Jouw toekomstige bedrijf:Twee Franse ondernemers startten in 2000 een bedrijf dat vandaag een wereldwijd merk is. Hun groei en oplossingsgerichte diensten worden erkend door enkele van de meest vooruitstrevende merken en toonaangevende bedrijven waarmee zij momenteel samenwerken. Ze zijn uitgegroeid tot een van de grootste internationale aanbieders van klantbelevingsoplossingen, met meer dan 75.000 meertalige medewerkers in meer dan 50 landen wereldwijd. Ze zijn op zoek naar nieuwe teamleden om hen te vergezellen op hun reis in Barcelona.
Conocimientos:Customer Service Focused, Good Computer Skills, Excellent Communication Skills, Strong Problem Solving Skills
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