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Multilingual Principal Customer Success Manager, Strategic Accounts
hace 2 meses
POS-26609 Multilingual Principal Customer Success Manager - Strategic Accounts Nordics/DACH/Benelux and CEE Language Requirements: English + Proficiency in German, Dutch or a Nordic or CEE language.
The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization.
This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.
As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions.
You'll work with a wide variety of businesses, learning how their teams function and the challenges they face, and help set them up for long-term growth.
This role is open in office, hybrid or remote from Germany, Ireland, United Kingdom, Belgium, Spain or France.
In this role, you'll get to: Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth.
Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot.
Consult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoption.
Build deep relationships that turn your customers into power users and evangelists of HubSpot.
Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
Travel onsite to deliver strategic consulting engagements, as needed.
Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.
We are looking for people who have: A personal investment in helping customers succeed.
Experience working with large organizations (200+ employees).
Fluency in German, Dutch or a Nordic or CEE language + English.
A proven track record of measurably impacting your customers' results with HubSpot.
Experience with creative problem solving and change management.
Experience with cross-team customer advocacy.
An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.
About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.
We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.
We're also building a company culture that empowers people to do their best work.
If that sounds like something you'd like to be part of, we'd love to hear from you.
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