Flemish-speaking Customer Manager

hace 7 meses

Madrid, España Multilingual Jobs Worldwide A tiempo completo

Flemish-speaking Customer Manager in Madrid

**Job details**:
**Location**

Madrid

**Discipline**
- Customer Service**Reference**

36504

**Contact Name**

Fee Loobuyck

**Job description**:

- Are you looking for an opportunity to positively impact the world while working for a rapidly growing and innovative company? Look no further_

Our clients mission is to make solar panels and batteries accessible to every European home by creating the easiest and most affordable way to go solar. They do this by connecting consumers who want solar panels or batteries with installer companies through their marketplace. As a result, they are revolutionizing how people think about renewable energy and helping create a more sustainable future.

**Job Summary**:
As a Customer Manager, you will manage customer relationships and ensure customer satisfaction. You will work closely with clients to understand their needs and provide them with solar energy solutions that meet their requirements. You will also manage customer accounts and maintain regular communication with clients.

**Key Responsibilities**:

- Be the voice of the company and the first point of contact for their customers. Answer their questions and make their day with your positive attitude.
- Develop and maintain positive relationships with customers
- Understand customer needs and provide them with solar energy solutions
- Manage customer accounts and maintain regular communication with clients
- Collaborate with operations and sales team to identify new business opportunities
- Provide support to customers throughout the PV installation process
- Address customer complaints and resolve issues on time
- Ensure customer satisfaction and promote customer loyalty
- Maintain customer records and update customer information as needed

**Requirements**:

- Excellent communication and interpersonal skills
- Proven experience as a customer manager or in a similar customer-facing role is a plus but not required
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of the solar energy industry is preferred but not required
- Fluency in Flemish. More than one language is a plus.
- English working proficiency required

Overall, our client is looking for a Customer Manager with strong communication and interpersonal skills, experience in a customer-facing role, and the ability to work independently in a fast-paced environment. This is the right job if you have these qualifications and are looking for an exciting opportunity to manage customer relationships and promote customer satisfaction.

**The offer**:

- The chance to be part of a success story positively impacting the planet.
- The security of an internationally successful business
- International Environment: The company operates in multiple countries, and they have a diverse team from all over Europe. Working in the shared service center will allow you to interact with people from different cultures and backgrounds, which can broaden your perspective and enhance your cross-cultural communication skills.
- Growth Opportunities: They value their employees' contributions and recognize hard work and dedication. They believe in investing in their employees' development.
- Competitive Salary and Benefits
- Relocation support
- Work-Life Balance: They understand the importance of a healthy work-life balance and offer flexible work arrangements, such as working from home from time to time.
- Dynamic Work Environment: Their shared service center is a fast-paced, dynamic environment that presents new challenges and opportunities for growth. They encourage creativity, collaboration, and innovation to drive our business forward.
- On-The-Job Training: They offer comprehensive on-the-job training that will provide the necessary skills and knowledge to succeed in your role. You will receive guidance and support from experienced colleagues who will help you grow and develop your skills.
- Open Door Policy: the company has an open-door policy, meaning employees are encouraged to voice their ideas, concerns, and feedback.
- Team Building Activities: They regularly organize team-building activities to help our employees bond and collaborate more effectively.

**_ About Multilingual Jobs Worldwide_**
- We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world._
- Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries._

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