Helpdesk Technician

hace 4 semanas


Barcelona, España Sci – Serviclients Informatica A tiempo completo

Mataró Published on 08/05/2024 Ref. H2408051
No. of vacancies: 1 We are looking for a Help Desk Technician N 1.5 in freelance mode for a company located in Mataró.
Requirements
Minimum of 18 months experience in a similar position English B2 (spoken) Experience in supporting different internal and external teams Ability to document and follow escalation protocols (Remedy) Ability to follow established procedures Availability of assistance to the Mataró office in person Features
Telephone and online assistance from the support service Management and resolution of level 1, 2 incidents Incident management using ticketing tools (such as Remedy) Configurations, diagnostic temperature review and resolution of incidents Report daily task status Monitoring the evolution of incidents in the incident management application Documentation of incidents and feeding of the knowledge database for reference in analogous situations Modality and Schedule
In-person (Freelance) Monday to Thursday 09-08 to 17-18. Friday 08 to 15. Economic Conditions
€140 for an 8-hour day.


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