Helpdesk Applications Technician
hace 4 semanas
col-wideJob Description:
Are you looking to develop your career in a significant project such as **Médecins Sans Frontières** (MSF)?First of all, a little bit of context...**MSF **is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and armed conflicts, without discrimination and irrespective of race, religion, creed or political affiliation.The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates and organizes the field teams and the mission coordination teams; together with the organizational units based in Barcelona, Athens and decentralized in Nairobi, Dakar and Amman with other departments supporting operations, including the Projects & IT department.We are looking for an **Helpdesk Application Technician** **to support with the development, configuration and deployment of solutions and their ongoing support, maintenance and improvements, once deployed.- Position based at _**_Barcelona, Athens, Amman, Dakar or Nairobi._****Responsibilities & Tasks**:- Translate client needs into technical requirements and adapted solutions for the organization.- Manage task completion through external service providers.- Provide technical support to users.- Maintain log of required repairs and maintenance initiatives for solutions.- Design and optimize data models and standards, databases and information flow processes.- Ensure compliance with MSF OCBA Information Security policies.- Analyse risks before any intervention in production systems.- Execute system validation tests and procedures.- Contribute to the sharing of knowledge in the areas of strength or under their responsibility to staff with different profiles (medical, logisticians, etc.).- Support training sessions and adoption interventions, including field visits, if required.**?** Education & experience**:- 3 years' experience in a comparable position.- Excellent documentation and organisational skills.- Knowledgeable in software development cycle.- Experience in providing second line technical support for a diverse, non-technical, geographically dispersed user community including remote assistance.- Availability for short trips to the field, according to project plans.- Excellent English required.- French/Spanish/Arabic/Portuguese advantageous.- Experience in eHealth domain in humanitarian organizations very advantageous.**IT**:- Knowledgeable on SW languages and frameworks: Javascript, (react, angular, nodeJS, bootstrap desired), SQL queries, scripting.- Good command of DHIS2 and Mobile Data Collection (e.G. KoBo, Solstice) Solutions very advantageous.- High command of advanced Excel functionality is an asset- Good command of virtual machines and cloud services (e.G. AWS, Azure ) is an asset.**Conditions & Social Benefits**:- Full-time job position for a 3-year minimum commitment.- To be part of an impactful company with growth potential.- Salary: let's talk about it.- Secondary Benefits based on the MSF hub Reward Policy.Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.Do you want to make the world a better place? Then, this is for you
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