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Helpdesk Technician
hace 2 meses
We are seeking a highly skilled and experienced Helpdesk Technician to join our team at Importante Empresa. As a Helpdesk Technician, you will play a critical role in providing technical support and assistance to our employees, ensuring that our workplace services meet business needs.
Key Responsibilities- Provide technical support and assistance for workplace platforms and services within the region.
- Manage and optimize BAU activities, ensuring that workplace services are performing securely and efficiently within agreed metrics.
- Follow policies, procedures, and best practices defined by the IT Operations team.
- Ensure AXA Partners' IT Workplace related services are performing securely and efficiently within agreed metrics.
- Manage external partners and oversee relationships to ensure first-class IT services.
- Participate in the regional IT community to develop best practices and new standards.
- Cooperate with the IT Ops team regarding the operation, management, and delivery of other services and solutions within the IT technical landscape.
- Partner with Application Development, IT Operations, Security, and ITSCM to build and run solutions that meet business expectations.
- Proven working experience in providing helpdesk technical and support services, minimum of 5 years in similar positions.
- Extensive experience supporting a wide variety of hardware and software platforms, including desktops and laptops, printers, peripherals, Windows, Linux, OSX, Active Directory, Microsoft Office suite, O365, and mobile devices (iOS and Android) and company-specific solutions (Avaya).
- Familiarity and understanding of Infrastructure Architecture and Operations.
- IT security knowledge.
- Knowledge in generating process documentation.
- Knowledge in ticketing systems (ServiceNow).
- Proven experience within ITIL organization.
- Agile mindset.
- Soft skills: collaborative, analytical, problem-solving, customer service oriented, strong communication skills, active listening, and technical writing skills.
Importante Empresa is a leading company in the industry, and we are committed to providing our employees with the best possible support and services. We are looking for a highly skilled and experienced Helpdesk Technician to join our team and contribute to our success.
