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Customer Success Manager

hace 1 mes

Santander, España Apeirum A tiempo completo

Welcome to Apeirum a newly established SwissSpanish consultancy. We are a young and innovative company serving select clients in Switzerland. We consistently strive for excellence and aim to build longterm relationships with our clients.
At Apeirum we believe in highperforming highly engaged teams with a familyoriented culture where learning and mutual support are at the heart of everything we do. We work as hard as we celebrate. While we work remotely across Spain we come together at least once or twice a year for a strategic offsite event where we share knowledge and simply enjoy our time together
Currently we are seeking a passionate ambitious and selfmotivated Customer Success Manager to support our clients customer team. The client is a startup offering an exciting project that empowers the entire company to innovate.
By joining this project you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche Holcim or Implenia.
We create innovation results proven structured and repeatable. If you have a selfstarter mentality and want to work with enterprise customers on a tactical and strategic level read on.
Tasks Youre the innovation program expert to the customer. Your main goal is to be their partner in crime to launch implement and scale innovation programs within the company. Your job ranges from scoping and implementing an idea management program to unleashing the full innovative potential of the company by launching and scaling a proven intrapreneurship program.
You act as a sparring partner (tactical/ strategic) towards the program lead of the innovation program (aka Innovation Manager/ Head of Innovation) Consulting your customers on how to deploy intrapreneurship program best and how to bring corporate innovation to success. Building and maintaining strong longlasting relationships with customers. Customizing and facilitating a seamless onboarding experience by conducting interactive trainings and workshops. Proactively managing your customer portfolio to ensure a unique customer experience resulting in high renewal rates and growing accounts. Analyzing customer data and feedback to (co)create customized solutions and identify areas for improvement. Taking commercial responsibility supported by the startups Account Executives to develop your customers. Measuring and reporting on key metrics such as customer satisfaction retention and growth. You act as voice of the customer within the startup and collaborate closely with Customer Support (aka youbetterlistentome)
Collaborating with other teams to resolve customer issues and improve the overall customer experience and ensure seamless delivery of solutions. You work handinhand with your sister team Customer Support to respond timely to all needs; from operative to strategic customer desires. Acting as a voice of customer towards internal teams to drive relevant product improvements and ensure a powerful communication. Taking an active role in shaping our company culture and help us build an amazing place that you love to go to work to. Requirements You should apply if you...
have 3 years of fulltime work experience in Customer Success Consulting or/and Innovation Management preferably in a B2B SaaS environment
have a solid understanding of corporate innovation and its role in business
have a handson mentality and a cando attitude
strong stakeholder management skills; empathic listener and persuasive communicator
have worked with methods such as Design Thinking Lean Startup or/and Intrapreneurship
are ambitious resilient and highly motivated
have a startup mindset or even already worked in a startup
are fluent in English
German is a big advantage other languages are a plus
dont just accept differences you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.
You should NOT apply if you...
Are looking for a typical 9to5 job;
Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult advice and support our customers;
Benefits We believe in ownership from day one and empower each and everyone in our team to take on responsibility.
A fulltime position remotely in Spain with potential visits to our headquarter in Switzerland.
Flexible working hours and hybrid work setup.
A yearly team offsite in locations such as Greece Italy or Germany to celebrate our the unique startup spirit.
An adventurous startup journey and a business to scale.
An excellent opportunity to learn new skills meet interesting people daily and dive into new topics.
25 days of paid vacation per year.
Interested Apply today
Apply with your CV and Cover Letter First Interview Second Interview Assessment Center (Show us your skills by solving our innovation & customer success challenge) Reference Call Finally be part of our success story :) Have any questions Do not hesitate to contact Anja with the email provided.

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