Customer Success Manager

hace 1 mes

Santander, Cantabria, España Apeirum A tiempo completo
Welcome to Apeirum, a newly established Swiss-Spanish consultancy. We are a young and innovative company, serving select clients in Switzerland. We consistently strive for excellence and aim to build long-term relationships with our clients.

At Apeirum, we believe in high-performing, highly engaged teams with a family-oriented culture, where learning and mutual support are at the heart of everything we do.

We work as hard as we celebrate. While we work remotely across Spain, we come together at least once or twice a year for a strategic off-site event, where we share knowledge and simply enjoy our time together
Currently, we are seeking a passionate, ambitious, and self-motivated Customer Success Manager to support our client's customer team. The client is a startup, offering an exciting project that empowers the entire company to innovate.

By joining this project, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.

We create innovation results - proven, structured, and repeatable.

If you have a self-starter mentality and want to work with enterprise customers on a tactical and strategic level, read on.

Tasks
You're the innovation program expert to the customer.

Your main goal is to be their partner in crime to launch, implement, and scale innovation programs within the company.

Your job ranges from scoping and implementing an idea management program to unleashing the full innovative potential of the company by launching and scaling a proven intrapreneurship program.

You act as a sparring partner (tactical/ strategic) towards the program lead of the innovation program (aka Innovation Manager/ Head of Innovation)

Consulting your customers on how to deploy intrapreneurship program best and how to bring corporate innovation to success.
Building and maintaining strong, long-lasting relationships with customers.
Customizing and facilitating a seamless onboarding experience by conducting interactive trainings and workshops.
Proactively managing your customer portfolio to ensure a unique customer experience resulting in high renewal rates and growing accounts.
Analyzing customer data and feedback to (co-)create customized solutions and identify areas for improvement.
Taking commercial responsibility - supported by the startup's Account Executives - to develop your customers.
Measuring and reporting on key metrics, such as customer satisfaction, retention, and growth.

You act as voice of the customer within the startup and collaborate closely with Customer Support (aka you-better-listen-to-me)


Collaborating with other teams to resolve customer issues and improve the overall customer experience and ensure seamless delivery of solutions.

You work hand-in-hand with your sister team, Customer Support, to respond timely to all needs; from operative to strategic customer desires.

Acting as a voice of customer towards internal teams to drive relevant product improvements and ensure a powerful communication.

Taking an active role in shaping our company culture and help us build an amazing place that you love to go to work to.

Requirements
You should apply if you...
have +3 years of full-time work experience in Customer Success, Consulting or/and Innovation Management, preferably in a B2B SaaS environment
have a solid understanding of corporate innovation and its role in business
have a hands-on mentality and a can-do attitude
strong stakeholder management skills; empathic listener and persuasive communicator
have worked with methods such as Design Thinking, Lean Startup or/and Intrapreneurship
are ambitious, resilient, and highly motivated
have a startup mindset or even already worked in a startup
are fluent in English
German is a big advantage, other languages are a plus
don't just accept differences — you celebrate and embrace them.

We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

You should NOT apply if you...
Are looking for a typical 9-to-5 job;
Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, advice, and support our customers;
Benefits

We believe in ownership from day one and empower each and everyone in our team to take on responsibility.

A full-time position remotely in Spain with potential visits to our headquarter in Switzerland.
Flexible working hours and hybrid work set-up.

A yearly team offsite in locations such as Greece, Italy, or Germany to celebrate our the unique startup spirit.

An adventurous startup journey and a business to scale.
An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.
25 days of paid vacation per year.
Interested? Apply today

Apply with your CV and Cover Letter
First Interview
Second Interview
Assessment Center (Show us your skills by solving our innovation & customer success challenge)
Reference Call
Finally, be part of our success story :)

Have any questions? Do not hesitate to contact Anja with the email provided.

  • Customer Success Manager

    hace 1 semana

    Santander, Cantabria, España Apeirum A tiempo completo

    Welcome to Apeirum a newly established SwissSpanish consultancy. We are a young and innovative company serving select clients in Switzerland. We consistently strive for excellence and aim to build longterm relationships with our clients. At Apeirum we believe in highperforming highly engaged teams with a familyoriented culture where learning and mutual...

  • Customer Service

    hace 3 semanas

    Santander, Cantabria, España Apeirum A tiempo completo

    Welcome to Apeirum, a newly established Swiss-Spanish consultancy. We are a young and innovative company, serving select clients in Switzerland. We consistently strive for excellence and aim to build long-term relationships with our clients.At Apeirum, we believe in high-performing, highly engaged teams with a family-oriented culture, where learning and...

  • Customer Service

    hace 1 mes

    Santander, Cantabria, España Apeirum A tiempo completo

    Welcome to Apeirum, a newly established Swiss-Spanish consultancy. We are a young and innovative company, serving select clients in Switzerland. We consistently strive for excellence and aim to build long-term relationships with our clients.At Apeirum, we believe in high-performing, highly engaged teams with a family-oriented culture, where learning and...

  • Business Development Manager

    hace 1 semana

    Santander, Cantabria, España atwork corporate AG A tiempo completo

    Your mission:As part of the Sales team, you will have the opportunity to play a decisive role within a company, responsible for identifying new business opportunities and driving growth. You will be a key role in expanding the company's customer base, developing strategic partnerships, and exploring new markets. This position requires a combination of sales...

  • Area Sales Manager

    hace 1 semana

    Santander, Cantabria, España eGym A tiempo completo

    Your daily workout Passionate about sales and tech? Join us as Area Sales Manager (m/f/d) in Northern Spain. With your experience in B2B sales and in fitness you will shape the future of EGYM with us. Contribute to our mission of making the gym work for everyone and help establish EGYM as Spain's top fitness solution. Apply now and be part of our success...

  • Junior Digital Marketing Manager

    hace 1 semana

    Santander, Cantabria, España atwork corporate AG A tiempo completo

    Your mission: You will support in the creation of campaigns with the goal of lead generation and lead nurturing using marketing automation You will analyze, control, monitor, and report our marketing measures. For this purpose, you use tracking and analytics tools. You will support in the creation of targeted designs for ad creatives, social media posts, and...

  • Store Manager Santander

    hace 1 semana

    Santander, Cantabria, España Blue Banana Brand A tiempo completo

    TheJOB:Store ManagerSobre Blue Banana:Somos la nueva aventura, y queremos cambiar el mundo cambiando el estilo de vida de las personas y de las nuevas generaciones. Somos una marca con la que te quieres ver identificado, que te hace soñar. Queremos inspirarte y animarte a salir ahí fuera a conocer mundo y a encontrar tu propia aventura, escapando así de...

  • Management, Customer Service

    hace 1 semana

    Santander, Cantabria, España Enterprise Mobility A tiempo completo

    Descripción:¿Por qué Enterprise?Enterprise Mobility es una multinacional líder mundial en el sector de la movilidad. Tiene una red mundial presente en unos 100 países, formada por cerca de empleados, más de 9.500 oficinas y más de 1.7 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se instala en el año...

  • Assistant Manager Jd Santander

    hace 1 semana

    Santander, Cantabria, España JD Sports Spain A tiempo completo

    FuncionesComo Assistant Manager para nuestra tienda de JD Santander, serás el responsable de la gestión del equipo de tienda junto al Store Manager, centrándote en impulsar las ventas y maximizar la rentabilidad de la tienda, proporcionando un servicio óptimo. Además, trabajarás para superar los KPI's de tu tienda, cumpliendo los procedimientos y...

  • Sales Account Manager Dach

    hace 1 semana

    Santander, Cantabria, España Sdad Iwantic S.L. A tiempo completo

    Desde la división deSales & Customer deIwantic, primera agencia de selección de perfiles digitales nos encontramos en búsqueda de un/aSales Account Manager con Alemán, para una compañía con un SaaS enfocado a RRHH que opera a nível europeo.Ya sea enremoto o desde sus oficinas deSantander, en colaboración con el equipo de Accounts y el equipo de...

  • Area Sales Manager

    hace 1 semana

    Santander, Cantabria, España EGYM GmbH A tiempo completo

    Your daily workout:- **Driving Sales**: You are spearheading the sales of our innovative technological solutions in your sales area (North of Spain)- Consulting: You act as a business and tech consultant to analyze and understand your client's business challenges in detail- Showcasing: You promote and give demos of EGYM's solutions in the assigned sales...

  • Leasing Procurement Manager

    hace 1 semana

    Santander, Cantabria, España Walters People A tiempo completo

    Country: SpainWhat You Will Be DoingAs a Procurement Manager and reporting to the Global Head of Leasing, you will be responsible of setting the business sourcing and supply chain strategies related to new vehicle and aftersales services looking for excellence in product and service quality, cost efficiency and a long term relation with reliable partners...

  • vacante staff domingos y festivos de verano

    hace 4 semanas

    Santander, Cantabria, España Levi Strauss & Co. A tiempo completo

    Are You:Confident and driven?Passionate and a team player?Self-Motivated with a natural approach to sales?At Levi's we believe in originality, making an impact and standing up for what is important. We'd love for you to join our team...As an in-store Sales Stylist we want you to bring our values to life through delivering exceptional customer service. We'd...

  • Supply Chain Manager

    hace 1 semana

    Santander, Cantabria, España Adecco (Spain) A tiempo completo

    Our client, a fast-growing company and currently undergoing a large amount of transformation is looking for people who are delivery focussed, collaborative and driven who want to grow a long term career within the organisation.En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin EtiquetasRequisitosStrategic thinkingProcess...

  • Business Development

    hace 1 semana

    Santander, Cantabria, España Comparably A tiempo completo

    We are looking to hire a remarkable Business Development to join our growing team at Comparably in Santander, Cantabria.Growing your career as a Full Time Business Development is an exceptional opportunity to develop important skills.If you are strong in innovation, persuasion and have the right work ethic for the job, then apply for the position of Business...

  • Administrativo/a (Temporal)

    hace 1 semana

    Santander, Cantabria, España Repsol A tiempo completo

    At Repsol, we are committed to diversity and inclusion.We believe that diversity brings about innovative ideas and added value, allowing us to learn from each other and deliver our best work.Here, what truly matters is your experience and your ability to create value. We provide you with the opportunity to grow professionally, develop your career through...

  • Inside Sales Representative with French

    hace 1 semana

    Santander, Cantabria, España Ingram Micro A tiempo completo

    DescriptionCompany Sizzle:Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 33,000 associates.Ingram Micro's Global Business...

  • Sales Engineer for High-growth Enterprise SaaS in Cybersecurity

    hace 1 semana

    Santander, Cantabria, España Futurae Technologies AG A tiempo completo

    We are a leading SaaS company operating in the dynamic cybersecurity space. Our mission is to protect everyone's bank account and online data. Our cutting-edge cloud-native software provides clients with robust multi-factor authentication, secure transaction confirmation and fraud prevention solutions, serving millions of users today. We are trusted by tier...

  • Digital Marketing

    hace 1 semana

    Santander, Cantabria, España atwork corporate AG A tiempo completo

    Your mission:¿Quieres unirte como Digital Marketing & Content Creator a nuestro equipo de Marketing?Somos expertos en la recogida y en el análisis de feedback de los empleados.Ayudamos a las organizaciones a implantar estrategias eficaces de escucha activa de los empleados proporcionándoles una plataforma intuitiva y muy fácil de usar. Fundada en 201...

  • Outbound Sales Specialist

    hace 1 semana

    Santander, Cantabria, España Too Good To Go A tiempo completo

    Outbound Sales Specialist - Santander Santander Santander, Cantabria, ES At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than one third of the food produced in the world is wasted.And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions coming from food waste...