Customer Service
hace 4 semanas
At Apeirum, we believe in high-performing, highly engaged teams with a family-oriented culture, where learning and mutual support are at the heart of everything we do.
We work as hard as we celebrate. While we work remotely across Spain, we come together at least once or twice a year for a strategic off-site event, where we share knowledge and simply enjoy our time togetherCurrently, we are seeking a passionate, ambitious, and self-motivated Customer Service & Support Manager to support our client's customer team.
The client is a startup, offering an exciting project that empowers the entire company to innovate.By joining this project, you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche, Holcim or Implenia.
We create innovation results - proven, structured, and repeatable.If you have a self-starter mentality and want to work with enterprise customers on a tactical and strategic level, read on.
TasksAs a Customer Service & Support Manager, you'll be instrumental in ensuring our corporate clients receive exceptional operative support and guidance to maximize their experience with the startup's innovation management solutions.
You assist corporates such as Tetra Pak or Roche in a timely matter on operational tasks and technical issues.
Serve as the primary point of contact for clients seeking assistance with operational tasks, such as designing marketing campaigns, ordering merchandising, and navigating technical difficulties with our software.
Work closely with internal teams, including product development and sales, to address client issues and improve the overall customer experience.
Identify opportunities for process improvements and efficiencies within the customer support function.Track and analyze customer support metrics, such as response times and customer satisfaction scores, to drive continuous improvement.
Requirements
You should apply if you...
have proven experience in a customer service or support management role, preferably in a B2B SaaS environment.
are fluent in English and strong German skills (B2+)
are excellent in communication and problem-solving skills, with a customer-centric mindset.
have a technical understanding and familiarity with software support processes.
have the ability to thrive in a fast-paced, high-pressure Startup environment while maintaining a focus on delivering quality support to clients.
have a hands-on mentality and a can-do attitudedon't just accept differences — you celebrate and embrace them.
We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
You should not apply if you...Are looking for a typical 9-to-5 job;
Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, advice, and support our customers;
Benefits
We believe in ownership from day one and empower each and everyone in our team to take on responsibility.
A full-time position remotely in Spain with potential visits to our headquarter in Switzerland.Flexible working hours and hybrid work set-up.
A yearly team offsite in locations such as Greece, Italy, or Germany to celebrate our the unique startup spirit.
An adventurous startup journey and a business to scale.An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.
25 days of paid vacation per year.
Interested? Apply today
Apply with your CV and Cover Letter
First Interview
Second Interview
Assessment Center (Show us your skills by solving our innovation & customer success challenge)
Reference Call
Finally, be part of our success story :)
Have any questions? Do not hesitate to contact Anja with the email provided.
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