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Customer Service Representative

hace 3 meses


Barcelona, España Minacs A tiempo completo

Customer Service Representative (French-speaking) - Sport Clothing IndustryExperience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the sport industry.What you will do in this roleProvide first class customer satisfaction at all times and do whatever is necessary to support our customers.Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.Ensure correct presentation of the customer's corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc'teryx.Concentrix is a great match if you:Are bilingual or proficient in French with advanced English level.Are self-motivated and a team player.Possess active listening skills.Are a supportive person, outgoing and open minded.Follow the security rules of the company.What's in it for youFull-time 39 hours/week permanent contract: rotative Monday to Friday 9:00 to 18:00 or 11:00 to 20:00.Salary 18,400 euros gross/year + up to 2,400 euros gross/year in bonus.Great location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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