Contact Center Service Manager
hace 2 meses
.Contact Center Service Manager - Assisted Channels (Openbank)Country : SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.Mission and responsibilities :In charge of the management and continuous improvement of all contact center activities to ensure best customer experience delivery and maximize efficiency.You will be the service manager supporting the kick off, ramp-up and running activity of different contact center services for the German market.Collaborating with external BPO service providers in an outsourcing model, generating and improving operative contact center processes, quality standards, training materials and agents scripts coordinated with local Contact Center managers and internal support areas (Risks, Security, IT, Operations .In order to look for the best practices to be shared and extended to other geographies. The main tasks of this position will be the following :Ensure SLAs and KPIs of the Contact center customer service.Addressing and reviewing BPO external providers activities (Forecasting and Scheduling adherence, Quality control, Invoicing accuracy, etc.)Analyze and address customer pain points on current procedures and scripts with internal departmentsRunning root-cause analysis to identify possible improvements on the current procedures based on quantitative and qualitative information from contact center and customer's feedback.Identifying and helping to implement CC control and servicing processes that will improve advisors performanceManaging direct relationship with BB Clients. Feedback, Reporting, Incidents and Account managementCoordinating, training and calibration of contact center managers, and QA analysts in monitoring activityTo be successful in the role you must haveFluent German and English is a must (% of the workload)Dutch and Spanish will be an advantage.Years of experience improving operations in a contact center in an operational or cross functional area (Training & quality, Transformation, Process improvement, Customer Experience).Solid understanding of Contact Center coordination and organization
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Recepcionista de Contact Center
hace 4 semanas
Zaragoza, Zaragoza, España Callclick Contact Center A tiempo completoDescripción del PuestoBuscamos a una Recepcionista para unirse a nuestro equipo en Callclick Contact Center.La Recepcionista será la primera persona que nuestros clientes y visitantes interactúan con, por lo que es fundamental que sea amable, eficiente y tenga una excelente presentación.ResponsabilidadesAtender a los clientes y visitantes de manera...
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Recepcionista de Contact Center
hace 4 semanas
Zaragoza, Zaragoza, España Callclick Contact Center A tiempo completoDescripción del PuestoBuscamos a una Recepcionista para unirse a nuestro equipo en Callclick Contact Center.La Recepcionista será la primera persona que nuestros clientes y visitantes interactúan con, por lo que es fundamental que sea amable, eficiente y tenga una excelente presentación.ResponsabilidadesAtender a los clientes y visitantes de manera...
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Claim Service Center Manager Nacora
hace 1 mes
Zaragoza, España Kuehne+Nagel A tiempo completo.¿Tienes una vocación clara por el sector de los seguros relacionada con el Comercio Internacional? ¿Has tenido un cierto recorrido profesional en ese área y quieres seguir progresando?Tu función: En la actualidad, Kuehne+Nagel selecciona un/a Claim Service Center Manager para sus oficinas ubicadas en Madrid. En dependencia del/de la responsable de...
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Solution Architect
hace 2 meses
Zaragoza, España F. Hoffmann-La Roche A tiempo completo.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Contact Center Training
hace 7 días
Zaragoza, España Santander A tiempo completoDescription Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...
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Contact Center Training
hace 1 semana
Zaragoza, España Santander A tiempo completoDescription Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...
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Contact Center Training
hace 7 días
Zaragoza, España Santander A tiempo completoDescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...
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Contact Center Training
hace 7 días
Zaragoza, España Santander A tiempo completoDescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...
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Service Manager
hace 3 meses
Zaragoza, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Data Center Construction Manager
hace 3 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoData Center Construction Manager Job SummaryWe are seeking a highly skilled Data Center Construction Manager to join our team at Amazon. As a Data Center Construction Manager, you will be responsible for managing the construction of our data centers, ensuring that they are built to the highest standards of quality and efficiency.Key Responsibilities:Manage...
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Contact Center Agent, Dutch And English Speaker
hace 2 semanas
Zaragoza, España Msx International Inc. A tiempo completo.Title: Contact Center Agent, Dutch and English speaker Location: Madrid, ES, 28037 Date: Oct 9, 2024 Contact Center Agent in Madrid OR Alicante - Dutch speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?...
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Data Center Construction Manager
hace 3 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoAbout the Role:Amazon is seeking a highly skilled Data Center Construction Manager to join our team. As a Data Center Construction Manager, you will be responsible for managing the construction of our data centers, ensuring that they are built to the highest standards of quality, efficiency, and reliability.Key Responsibilities:Manage the construction of...
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Teleoperador/A Comercial de Contact Center
hace 2 semanas
Zaragoza, Zaragoza, España Grupo Crit A tiempo completoDesarrolla tu carrera como teleoperador/a comercial en Grupo Crit.En Grupo Crit, estamos seleccionando agentes comerciales para una plataforma de Contact Center líder en su sector y en plena fase de expansión. Nuestro equipo dinámico y con buen ambiente laboral está comprometido con proporcionar un trato excelente al cliente, atendiendo y resolviendo...
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Assistant Manager Consumer Service Operations
hace 5 meses
Zaragoza, España Adidas A tiempo completoPurpose: - As an Assistant Manager Consumer Partnership Digital Operations at adidas you are contributing to creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores as well as drive revenue generation via different channels of contact center. You will support with driving a membership first...
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Assistant Manager Consumer Service Operations
hace 5 meses
Zaragoza, España Adidas A tiempo completoPurpose: - As an Assistant Manager Consumer Partnership Digital Operations at adidas you are contributing to creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores as well as drive revenue generation via different channels of contact center. You will support with driving a membership first...
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Data Center Construction Manager
hace 3 semanas
Zaragoza, Zaragoza, España Amazon Data Services Spain, S.L. - C94 A tiempo completoData Center Construction Manager Job SummaryWe are seeking a highly skilled Data Center Construction Manager to join our team at Amazon Data Services Spain, S.L. - C94. As a Data Center Construction Manager, you will be responsible for overseeing the construction of new data centers and the optimization of existing ones.Key Responsibilities:Manage...
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Asistente de Recepción
hace 3 semanas
Zaragoza, Zaragoza, España Callclick Contact Center A tiempo completoDescripción del Puesto:Estamos buscando a una persona apasionada y dinámica para unirse a nuestro equipo en Callclick Contact Center como Recepcionista. En este rol, serás la primera persona que nuestros clientes y visitantes interactúan con, por lo que es fundamental que tengas una excelente presentación y habilidades de...
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Data Center Construction Manager
hace 3 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Data Center Construction Manager to join our team in EMEA. As a Data Center Construction Manager, you will be responsible for overseeing the construction of Amazon's data centers, ensuring that projects are delivered on time, within budget, and to the highest quality standards.You will work closely with our...
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Zaragoza, España Amazon A tiempo completo.Data Center Physical Security Manager, Data Center Security Identyfikator pracy: 2811557 | Amazon Data Services, Inc.Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS...
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Contact Center Agent In Madrid Or Alicante
hace 2 semanas
Zaragoza, España Msx International A tiempo completo.Contact Center Agent in Madrid OR Alicante – Swedish speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team? This is a position for ambitious, service-oriented, self-motivated, and team-oriented people who...
