Solution Architect
hace 2 semanas
.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionWe are looking for a highly motivated individual for the position of Solution Architect to join the Contact Center product line team.Contact Center product line covers different generic products like call management, integration of all communication channels (voice, email, chat, case etc.), resource management as well as AI capabilities (Voice bots, Agent Assist, Knowledge Management). Contact Center team closely collaborates with other platforms like Salesforce Service Cloud, SAP and ServiceNow to ensure the end-to-end integration.Your responsibilities include:Designing global platforms according to enterprise standardsArchitecture review of currently existing solutions to ensure continuous improvementResearch, evaluation, proof of concepts and adoption of new technologiesDesigning non-functional requirements and implementation review to identify gaps between design and codeDeveloping architectural strategy and roadmapsSeeking opportunities to create additional value and improve business processesPartner with the Infrastructure team, CRM teams and our engineers to ensure our technical requirements are secureExperience in architecting, building, maintaining, and operating enterprise-grade systems/applicationsWe need a passionate person who has:Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience7+ years of relevant experience (software development, integration, architecture)3+ years of hands-on experience in the following areas/technologies:Deep understanding of Cisco telephony & telecommunicationsCore Components of WEM: broad and good understanding of the strategic approaches and tools used to optimize workforce performance and engagement.Nice to have experience:CCaS (Genesys / TalkDesk) system knowledgeContact center operations - Workforce Optimization Platforms, Call Recording Technology, Integrations with third-party solutionsUnderstanding of Workforce Engagement Management software platforms, their features, integrations capabilities, and use caseIntegration of WEM systems with other Contact Center technologies- Identifying inefficiencies in Contact Center operations and implementing process improvements to enhance productivity and service quality.- Understanding the importance of customer satisfaction and how workforce management directly impacts the customer experience.- Experience working in agile teams (e.G
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Solution Architect
hace 3 días
Zaragoza, España Capgemini A tiempo completoSolution Architect (I&D) en híbrido.¡Hola! Somos CAPGEMINI, una compañía TOP EMPLOYER con 360.000 PERSONAS en todo el mundo unidas por una misma pasión: liderar la evolución hacia un futuro sostenible e inclusivo a través de la TECNOLOGÍA.En nuestra línea global de Insights Data estamos creciendo y buscamos profesionales con rol de Solution...
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Solution Architect
hace 2 días
Zaragoza, Zaragoza, España F. Hoffmann-La Roche A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Solution Architect to join our Contact Center product line team at Roche.The Contact Center product line covers various generic products, including call management, integration of communication channels, resource management, and AI capabilities.As a Solution Architect, you will work closely with...
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Solution Architect
hace 2 días
Zaragoza, Zaragoza, España F. Hoffmann-La Roche A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Solution Architect to join our Contact Center product line team at Roche.The Contact Center product line covers various generic products, including call management, integration of communication channels, resource management, and AI capabilities.As a Solution Architect, you will work closely with...
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Solution Architect
hace 2 días
Zaragoza, Zaragoza, España Board International A tiempo completoJob Title: Solution ArchitectAt Board International, we're on a mission to empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.We're seeking an experienced and forward-thinking Solution Architect to join our IT team and lead our organization's technology strategy, ensuring alignment with...
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Solution Architect
hace 2 días
Zaragoza, Zaragoza, España Board International A tiempo completoJob Title: Solution ArchitectAt Board International, we're on a mission to empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.We're seeking an experienced and forward-thinking Solution Architect to join our IT team and lead our organization's technology strategy, ensuring alignment with...
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Principal Solution Architect
hace 2 días
Zaragoza, Zaragoza, España Autodesk A tiempo completoJob Title: Principal Solution ArchitectAs a Principal Solution Architect at Autodesk, you will be a key member of our Solution Design & Innovation Team in Consulting EMEA practice. You will work closely with our customers' teams to architect and design solutions that meet their business strategy and success metrics.Responsibilities:Stay informed about...
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Principal Solution Architect
hace 2 días
Zaragoza, Zaragoza, España Autodesk A tiempo completoJob Title: Principal Solution ArchitectAs a Principal Solution Architect at Autodesk, you will be a key member of our Solution Design & Innovation Team in Consulting EMEA practice. You will work closely with our customers' teams to architect and design solutions that meet their business strategy and success metrics.Responsibilities:Stay informed about...
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Solution Architect
hace 2 días
Zaragoza, Zaragoza, España Board Deutschland A tiempo completoBoard Deutschland: Solution ArchitectWe are seeking an experienced and forward-thinking Solution Architect to join our IT team and lead our organization's technology strategy, ensuring alignment with business goals. The successful candidate will play a critical role in designing and implementing comprehensive technology solutions that drive innovation,...
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Solution Architect
hace 2 días
Zaragoza, Zaragoza, España Board Deutschland A tiempo completoBoard Deutschland: Solution ArchitectWe are seeking an experienced and forward-thinking Solution Architect to join our IT team and lead our organization's technology strategy, ensuring alignment with business goals. The successful candidate will play a critical role in designing and implementing comprehensive technology solutions that drive innovation,...
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Solution Architect |
hace 2 meses
Zaragoza, España Servicenow A tiempo completo.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
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Senior Solution Architect
hace 1 mes
Zaragoza, España Pearson A tiempo completo.Senior Solution Architect in Madrid, SpainRole: Senior Solution ArchitectCompany: PearsonLocation: Spain - Madrid (remote or hybrid*)*If you live in Madrid, you will be able to enjoy our brand-new office because we have a remote/hybrid working model policy in place!About Pearson:Our purpose: At Pearson we 'add life to a lifetime of learning' so everyone can...
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Senior Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España Mygwork A tiempo completoAbout the RoleWe are seeking an experienced Senior Solution Architect to join our team in Madrid. As a key member of our technology team, you will be responsible for designing and implementing scalable solutions that meet the needs of our business.Key ResponsibilitiesDesign and develop technical architectures for complex systems and applicationsCollaborate...
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Senior Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España Mygwork A tiempo completoAbout the RoleWe are seeking an experienced Senior Solution Architect to join our team in Madrid. As a key member of our technology team, you will be responsible for designing and implementing scalable solutions that meet the needs of our business.Key ResponsibilitiesDesign and develop technical architectures for complex systems and applicationsCollaborate...
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Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España Coforge A tiempo completoJob DescriptionWe are seeking a talented Solution Architect to join our team in Madrid, Spain. As a key member of our team, you will work closely with our clients' senior solution architects to understand and define solutions to business problems.Key Responsibilities:Support the creation and maintenance of architectural designsHelp document functional and...
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Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España Coforge A tiempo completoJob DescriptionWe are seeking a talented Solution Architect to join our team in Madrid, Spain. As a key member of our team, you will work closely with our clients' senior solution architects to understand and define solutions to business problems.Key Responsibilities:Support the creation and maintenance of architectural designsHelp document functional and...
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Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España Coforge A tiempo completoJob DescriptionWe are seeking a talented Solution Architect to join our team in Madrid, Spain. As a key member of our team, you will work closely with our clients' senior solution architects to understand and define solutions to business problems.Key Responsibilities:Support the creation and maintenance of architectural designsHelp document functional and...
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Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España Coforge A tiempo completoJob DescriptionWe are seeking a talented Solution Architect to join our team in Madrid, Spain. As a key member of our team, you will work closely with our clients' senior solution architects to understand and define solutions to business problems.Key Responsibilities:Support the creation and maintenance of architectural designsHelp document functional and...
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Solution Architect
hace 1 mes
Zaragoza, España F. Hoffmann-La Roche Gruppe A tiempo completo.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Architect |
hace 4 semanas
Zaragoza, España Servicenow A tiempo completoIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
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Enterprise Solution Architect
hace 4 semanas
Zaragoza, Zaragoza, España F. Hoffmann La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Solution Architect to join our Contact Center product line team at Roche. As a key member of our team, you will be responsible for designing and implementing global platforms that meet enterprise standards.Key ResponsibilitiesDesigning and architecting global platforms to ensure seamless...
