Operation Service Manager

hace 4 semanas


Barcelona, España Devoteam Spain A tiempo completo

Descripción de la empresa Devoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología.
La Tecnología está en nuestro ADN y creemos en ella como una palanca capaz de impulsar el cambio para mejorar, manteniendo un equilibrio que nos permite ofrecer a nuestra cartera de clientes herramientas tecnológicas de primer nível pero siempre con la cercanía y profesionalidad de un equipo que actúa como guía durante el camino.
Devoteam lleva más de 25 años comprometidos con la tecnología al servicio de las personas.
Con más de 10.000 personas en el grupo, en 20 países de Europa, Oriente Medio y África.
Descripción del empleo Desde Devoteam buscamos un Operation Service Manager para incorporación de manera estable en uno de nuestros clientes, multinacional del sector industria.
FUNCIONES Garantizar la satisfacción de las partes interesadas del negocio trabajando como asesor de confianza.
Coordinar el soporte diario de 1er, 2do y 3er nível y garantizar el cumplimiento de los SLA por parte de los equipos de Equipos Operativos y de Producción.
Cumplimiento de las políticas y normas de salud y seguridad.
Garantizar la entrega eficiente mediante la revisión y gestión de la calidad de la asignación de los equipos externos.
Controlar y supervisar las solicitudes de cambios y problemas relacionados con las aplicaciones asignadas y los servicios de componentes.
Controlar y gestionar todas las Incidencias de Servicio y Solicitudes de Servicio con los correspondientes Equipos de Soporte.
Garantizar (en alineación con los Gestores de Servicio y GDS ITSM) que todos los Servicios están configurados correctamente en ServiceNow.
Apoyar a los equipos internos y externos con Formación ITSM / Informes.
Asegurar que todos los Incidentes, Solicitudes de Servicio y Cambios estén correctamente categorizados y gestionados / completados correctamente.
Ser el punto de escalada y contacto para todas las operaciones en Europa relacionadas con Google.
QUÉ TE OFRECEMOS Contratación INDEFINIDA.
Medidas de conciliación laboral y familiar: flexibilidad horaria, jornada intensiva los viernes y los meses de verano, medidas de flexibilidad espacial, ayudas y tramites administrativos en los permisos de maternidad y paternidad, participación en acciones formativas...etc).
Acceso al Plan de Retribución Flexible (Seguro médico, Cheques guardería, Ticket Restaurant, Tarjeta de Transporte y Formación).
Servicio de fisioterapia gratuito en la sede principal.
Asignación de un HRBP que te acompañará a lo largo de la trayectoria, para apoyar el desarrollo profesional y personal durante la prestación de servicios.
Clases de Inglés.
Recursos para Devoteamers (ofrece descuentos a las personas trabajadoras en compras de artículos, reservas de entradas, viajes...etc.).
El Grupo Devoteam trabaja por la igualdad de oportunidades, por la promoción de sus personas trabajadoras por méritos, y lucha activamente contra toda forma de discriminación.
Estamos convencidos de que la diversidad y equidad contribuyen a la creatividad, el dinamismo y la excelencia de nuestra organización, contribuyendo en el avance de la sociedad.
Todos nuestros puestos están abiertos a todas las personas.
Información adicional Inglés oral y escrito B2-C1 #J-18808-Ljbffr


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