Service Manager
hace 2 días
We are seeking a highly skilled Service Manager to join our team at Sosmatic. As a Service Manager, you will be responsible for leading our Helpdesk team and ensuring that our customers receive the best possible service.
Key Responsibilities:- Lead and motivate the Helpdesk team to achieve excellent customer service
- Supervise the daily operations of the Helpdesk team, ensuring that SLAs and KPIs are met
- Design and implement new procedures, KPIs, and initiatives to improve customer service
- Monitor and analyze customer feedback to identify areas for improvement
- Proven experience in a Helpdesk or customer service role
- Excellent leadership and communication skills
- Ability to analyze customer feedback and identify areas for improvement
- Strong problem-solving skills and ability to work under pressure
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to the latest technology and tools
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Service Manager looking for a new challenge, please apply today.
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