Field Service Manager

hace 2 días

Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo
Job Title: Field Service Manager

Thermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead our team of field service engineers in the UK and Europe. As a Field Service Manager, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.

Key Responsibilities:
  • Direct the activities of a dedicated team of service employees to ensure high-quality service delivery.
  • Apply Leader Standard Work to monitor resources, installations, and critical issue management.
  • Review field schedules, data, reports, and customer surveys to ensure service excellence.
  • Coach and mentor field service engineers to drive improved performance and career development.
  • Collaborate with other regions and internal customers to ensure exceptional client-focused service.
  • Coordinate service issues with engineering, customer service, and global tech support for timely resolution.
  • Promote a safety-first culture by advocating for safety, ensuring timely training completion, and driving safety awareness.
  • Ensure accuracy of field service reports through regular auditing and corrective activities.
  • Assist the Global Manager in establishing and implementing strategic and tactical service business plans.
  • Drive effective strategies to expand product and service sales.
  • Lead or participate in project teams to improve business performance.
  • Support the service leadership in deploying new system/tools/platforms to improve service effectiveness and efficiency.
  • Manage FSE team Opex control and service business leads contribution.
  • Create standard work and daily management dashboards to supervise and communicate operational and strategic performance.
  • Drive operational excellence by monitoring key performance indicators and implementing process enhancements.
Requirements:
  • 5 or more years of hands-on experience working with analytical instrumentation or bioproduction equipment.
  • Proven success as a mentor, coach, and team leader.

Thermo Fisher Scientific is a world-class company dedicated to enabling customers to make the world healthier, cleaner, and safer. If you are a motivated and experienced professional looking for a challenging role, please apply today.

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