Field Service Manager

hace 2 días

Barcelona, Barcelona, España Mygwork A tiempo completo
{"Job Title": "Field Service Manager", "Job Description": "Job Summary

Thermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers in the United Kingdom. As a key member of our service leadership team, you will be responsible for driving customer satisfaction and delivering exceptional service to our customers.

Key Responsibilities
  • Direct the activities of a dedicated team of service employees within the assigned area of responsibility.
  • Apply Leader Standard Work to monitor resources, installations, and critical issue management.
  • Review field schedules, data, reports, and customer surveys to ensure high-quality service delivery.
  • Coach and mentor the field service engineers to drive improved performance and career development.
  • Collaborate with other regions and internal customers to ensure exceptional client-focused service.
  • Coordinate service issues with engineering, customer service, and global tech support for timely resolution.
  • Handle customer complaints via SAP CRM tool to ensure flawless customer experience.
  • Promote a safety-first culture by advocating for safety, ensuring timely training completion, and driving safety awareness.
  • Ensure accuracy of field service reports through regular auditing and corrective activities.
  • Assist the Global Manager in establishing and implementing strategic and tactical service business plans.
  • Assist in the selection, hiring, and training of new employees.
  • Drive effective strategies to expand product and service sales.
  • Lead or participate in project teams to improve business performance.
  • Support the service leadership in deploying new system/tools/platforms to improve service effectiveness and efficiency.
  • Manage FSE team Opex control and service business leads contribution.
  • Create standard work and daily management dashboards to supervise and communicate operational and strategic performance.
  • Drive operational excellence by monitoring key performance indicators and implementing process enhancements.
  • Work closely with colleagues from different regions and globally to ensure effective communication and coordination of field service activities.
  • Develop and implement the geographic field service deployment model tailored to customer needs.
  • Ensure successful rollout of service digital tools and platforms to enhance customer support.
  • Deploy global service marketing strategies within the region to deliver a comprehensive product/service offering.
  • Maintain customer allegiance using CAS survey results and service metrics to drive continuous improvement.
Requirements
  • 5 or more years of hands-on experience working with analytical instrumentation or bioproduction equipment.
  • Proven success as a mentor, coach, and team leader.
  • Effective interpersonal skills and ability to establish good customer rapport.
  • Ability to prioritize service requests and produce clear and concise documentation.
  • Availability to travel overnight up to 50% within the territory or other areas as required.
  • Ability to work independently while also fostering effective collaboration with diverse teams.

Why Join Us?

Thermo Fisher Scientific is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We offer a dynamic and supportive work environment that values diversity and inclusion.

"}

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers in the United Kingdom. As a Field Service Manager, you will be responsible for driving customer satisfaction and ensuring high-quality service delivery.Key Responsibilities:Direct the activities of a dedicated...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers in the United Kingdom. As a Field Service Manager, you will be responsible for driving customer satisfaction and ensuring high-quality service delivery.Key Responsibilities:Direct the activities of a dedicated...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead our team of field service engineers in the UK and Europe. As a Field Service Manager, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.Key Responsibilities:Direct the activities of a...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead our team of field service engineers in the UK and Europe. As a Field Service Manager, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.Key Responsibilities:Direct the activities of a...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    {"Job Title": "Field Service Manager", "Job Description": "Job SummaryThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead our team of field service engineers in the UK and Europe. As a Field Service Manager, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.Key...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    {"Job Title": "Field Service Manager", "Job Description": "Job SummaryThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead our team of field service engineers in the UK and Europe. As a Field Service Manager, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.Key...

  • Field Service Manager

    hace 18 horas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers in the United Kingdom. As a key member of our service leadership team, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.Key Responsibilities:Direct the activities...

  • Field Service Manager

    hace 20 horas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers in the United Kingdom. As a key member of our service leadership team, you will be responsible for driving customer satisfaction and delivering exceptional service to our clients.Key Responsibilities:Direct the activities...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers and drive customer satisfaction in the UK. As a Field Service Manager, you will have the opportunity to work for a world-class company dedicated to enabling customers to make the world healthier, cleaner, and...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled Field Service Manager to lead a team of field service engineers and drive customer satisfaction in the UK. As a Field Service Manager, you will have the opportunity to work for a world-class company dedicated to enabling customers to make the world healthier, cleaner, and...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThis is an exceptional opportunity to lead a team of field service engineers and drive customer satisfaction in the United Kingdom.Job SummaryThe Field Service Manager will have the opportunity to work for Thermo Fisher Scientific Inc., a world-class company dedicated to enabling customers to make the world healthier, cleaner,...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThis is an exceptional opportunity to lead a team of field service engineers and drive customer satisfaction in the United Kingdom.Job SummaryThe Field Service Manager will have the opportunity to work for Thermo Fisher Scientific Inc., a world-class company dedicated to enabling customers to make the world healthier, cleaner,...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThis is an exceptional opportunity to lead a team of field service engineers and drive customer satisfaction in the United Kingdom.Job Summary:The Field Service Manager will be responsible for directing the activities of a dedicated team of service employees within the assigned area of responsibility. The ideal candidate will...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Field Service ManagerThis is an exceptional opportunity to lead a team of field service engineers and drive customer satisfaction in the United Kingdom.Job Summary:The Field Service Manager will be responsible for directing the activities of a dedicated team of service employees within the assigned area of responsibility. The ideal candidate will...

  • Field Service Manager

    hace 3 semanas

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Lead the Way in Field Service ExcellenceAs a Field Service Manager at Thermo Fisher Scientific, you will be responsible for leading a team of Service Engineers and Supervisors to deliver, install, maintain, and repair high-tech systems. Your impact will be felt across customer satisfaction, team development, process optimization, and business results.Key...

  • Field Service Manager

    hace 3 semanas

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Lead the Way in Field Service ExcellenceAs a Field Service Manager at Thermo Fisher Scientific, you will be responsible for leading a team of Service Engineers and Supervisors to deliver, install, maintain, and repair high-tech systems. Your impact will be felt across customer satisfaction, team development, process optimization, and business results.Key...

  • Field Service Manager

    hace 22 horas

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of hi-tech systems to our customers.Key...

  • Field Service Manager

    hace 2 días

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Job Title: Field Service ManagerThermo Fisher Scientific is seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of hi-tech systems to our customers.Key...

  • Field Service Manager

    hace 4 semanas

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of hi-tech systems, ensuring customer satisfaction, team development, process...

  • Field Service Manager

    hace 4 semanas

    Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of hi-tech systems, ensuring customer satisfaction, team development, process...