Operation Manager
hace 4 meses
**Location**
- Barcelona, Spain**Language**
- Spanish***
**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day.
We are looking for a **Spanish-speaking Operation Manager (Hybird)** to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
**What you will do in this role**
As an **Operation Manager **on our team, you will:
- Improve and monitor operational processes.
- Carrying out the necessary steps, updating/monitoring of internal regulations
- Participate and coordinate quality processes
- Manage and optimize operations
- Manage and supervise personnel and organize and optimize shifts
- Collect metrics, analyze these and report to customers.
- Do regular reporting to the Office/Project Manager
- Review dimensioning forecasts, carry out deviation and needs analysis (WFM)
- Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader’s needs
- Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements.
**Concentrix + Webhelp is a great match if you**:
- Are proficient or bilingual in Spanish and advanced English
- Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor
- Have excellent organizing and leadership skills
- Possess excellent team management skills.
- Have outstanding communication and interpersonal abilities
- Possess advanced skills in MS Office with a good command of excel
- Are self-motivated with a results-driven approach.
- Can implement and manage change
**What’s in it for you**:
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: rotative Monday to Saturday from 09:00 to 18:00
- Salary 25 000 euros gross/year + up to 3 000 euros gross/year in bonus
- Central location in Barcelona
- Possibility to work a few days from home
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
If this sounds like you, join us
**Who we are**
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
**RRQ24-001820-1-SPAIN
-
Sales Operation Services Program Manager
hace 3 meses
Barcelona, España Autodesk A tiempo completoJob Requisition ID # - 24WD77790 Position Overview Are you a motivated and experienced Program Manager, enthusiastic about diving into the world of Sales Operation Services (SOS)? If yes, READ ON! You may be a great fit for our Sales Operations Services Program Team. The Sales Operation Services Program Manager must implement, and maintain essential...
-
Fast & Ads Operation Manager
hace 4 meses
Barcelona, España TVUp Media Telecom A tiempo completoThe FAST & ADS Operation Manager is responsible for overseeing the operation of all FAST channels. This role requires technical leadership, hands-on involvement, and the ability to work efficiently under pressure to ensure a seamless viewing and advertising experience. **Key Responsibilities**: 1. Lead the technical operations of all FAST channels, ensuring...
-
Payments Operation Manager
hace 1 día
Barcelona, España Guesty A tiempo completoToday, Guesty has 15 offices and 700+ team members across the globe. One of our key strategic products is our payment processing solution, which provides property managers with a seamless and efficient way to collect and manage payments from guests. We’re looking for a talented **Payments Operation Manager** to join the Payments...
-
Spain Sales Operation Intern
hace 7 días
Barcelona, España Xiaomi Technology A tiempo completoResponsibility: In charge of customer Credit Management, including credit risk evaluation, credit account management etc.; Manage regular AP&AR reconciliation; Support Supply Chain Financing and L/C business operation, especially in sales risk management; Support country/region Sales manager with planning and monitoring of budget, including budget...
-
Operation & Logistics Manager
hace 2 meses
Barcelona, España Talent Match A tiempo completoDes de Talent Match trabajamos para una Startup top del sector del Marketing y las redes sociales en gran crecimiento.Actualmente estamos en busca de un Logistics & Operations Manager altamente motivado y experimentado para unirse a nuestro equipo.Esta posición clave es responsable de gestionar la relación con mayoristas y fabricantes, asegurar la correcta...
-
Operation Manager the Collider
hace 3 meses
Barcelona, España Fundacio Barcelona Mobile World Capital Foundation A tiempo completo**What are we looking for?**: TheOperation Manager will be responsible for setting up the new companies of each edition of the program (3 or 4 companies per edition), as well as monitoring all companies in the portfolio (15 companies) The position is intended for professionals with more than 7 years of experience in the field of venture capital, venture...
-
Product Operation Junior Manager
hace 3 meses
Barcelona, España Hays A tiempo completoEn **HAYS** está colaborando con una de las **principales empresas de comercio electrónico**. **Brindan la infraestructura tecnológica fundamental y el alcance de marketing** para ayudar a los comerciantes, marcas y otras empresas que brindan productos, servicios y contenido digital a aprovechar el poder de Internet para interactuar con sus usuarios y...
-
Insurance Operation Specialist
hace 1 mes
Barcelona, España Chubb A tiempo completoInsurance Operation Specialist (Trilingual) Insurance Operation Specialist (Trilingual) Chubb Madrid, Spain Insurance Operation Specialist (Trilingual) Chubb Madrid, Spain Posted 10 days ago Permanent Competitive Insurance Operation Specialist (Trilingual) Job DescriptionAre you fluent in different European languages?Looking for an international...
-
Retail Operation Manager
hace 1 mes
Barcelona, España Hays A tiempo completoTu nueva empresaImportante empresa de modaTu nuevo puestoRetail Operations ManagerQué necesitarás para encajar con el puestoExperiencia en esta posición de +5 años como mínimo en el sector moda.Nivel alto de inglés.Pasión por la moda.Tu siguiente pasoSi esta oferta no se adapta a tu perfil pero estás buscando un nuevo puesto de trabajo, por favor...
-
Product Operation Junior Manager
hace 2 meses
Barcelona, España Hays A tiempo completoEn **HAYS** está colaborando con una de las **principales empresas de comercio electrónico**. **Brindan la infraestructura tecnológica fundamental y el alcance de marketing** para ayudar a los comerciantes, marcas y otras empresas que brindan productos, servicios y contenido digital a aprovechar el poder de Internet para interactuar con sus usuarios y...
-
Operations Manager
hace 3 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Amazon. As an Operations Manager, you will be responsible for leading a large and diverse team to ensure the smooth operation of our logistics processes.Key ResponsibilitiesLead a Team: You will be responsible for leading a team of logistics professionals to...
-
Operations Manager
hace 3 días
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Amazon. As an Operations Manager, you will be responsible for leading a large and diverse team to ensure the smooth operation of our logistics processes.Key ResponsibilitiesLead a Team: You will be responsible for leading a team of logistics professionals to...
-
Media Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Veepee A tiempo completoAbout the Role:The Media Operations Manager will be responsible for coordinating internal teams and executing the Media operation, ensuring its quality and reliability. This role will also guarantee deadlines, brand image, and the image of Vente-Privée. The Media Operations Manager will optimize the operation's results by managing the production of...
-
Media Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Veepee A tiempo completoAbout the Role:The Media Operations Manager will be responsible for coordinating internal teams and executing the Media operation, ensuring its quality and reliability. This role will also guarantee deadlines, brand image, and the image of Vente-Privée. The Media Operations Manager will optimize the operation's results by managing the production of...
-
Mainframe Tool Manager
hace 3 días
Barcelona, Barcelona, España Seteuropa A tiempo completoMainframe Tool ManagerOur partner, Seteuropa, is a trusted IT partner in various industries, including telecommunications, finance, shipping, and logistics. They deliver ROI-driven software solutions for large enterprises, SMEs, and startups. The company provides a full software development cycle service, from audit to maintenance, with a focus on quality,...
-
Mainframe Tool Manager
hace 3 días
Barcelona, Barcelona, España Seteuropa A tiempo completoMainframe Tool ManagerOur partner, Seteuropa, is a trusted IT partner in various industries, including telecommunications, finance, shipping, and logistics. They deliver ROI-driven software solutions for large enterprises, SMEs, and startups. The company provides a full software development cycle service, from audit to maintenance, with a focus on quality,...
-
Xiq-852 - Operation & Logistics Manager
hace 4 semanas
Barcelona, España Talent Match A tiempo completoDes de Talent Match trabajamos para una Startup top del sector del Marketing y las redes sociales en gran crecimiento.Actualmente estamos en busca de un Logistics & Operations Manager altamente motivado y experimentado para unirse a nuestro equipo.Esta posición clave es responsable de gestionar la relación con mayoristas y fabricantes, asegurar la correcta...
-
Ps Services
hace 3 meses
Barcelona, España Hewlett Packard A tiempo completo**Job scope/summary**: - HP’s goal is to transform our operating engine through new business and system enablement to improve our customer, partner, and user experience as well as our operational efficiency. In Services Supply Chain, we are determined to become a strategic enabler for HP to accomplish this ambitious objective. This position is part of...
-
Retail - Store Manager
hace 3 meses
Barcelona, España Retail Search Srl A tiempo completoFor important luxury brand flaghsip store in Pg. de Gràcia Barcellona we are looking for the Store DirectorPROFILO DEL CANDIDATO IDEALEAs a Store Manager you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operation, loss prevention compliance,...
-
Retail - Store Manager
hace 4 meses
Barcelona, España Retail Search Srl A tiempo completoFor important luxury brand flaghsip store in Pg. de Gràcia Barcellona we are looking for the Store Director PROFILO DEL CANDIDATO IDEALE As a Store Manager you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operation, loss prevention...