Operation Manager

hace 4 semanas


Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- Spanish***

**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day.

We are looking for a **Spanish-speaking Operation Manager (Hybird)** to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

**What you will do in this role**

As an **Operation Manager **on our team, you will:

- Improve and monitor operational processes.
- Carrying out the necessary steps, updating/monitoring of internal regulations
- Participate and coordinate quality processes
- Manage and optimize operations
- Manage and supervise personnel and organize and optimize shifts
- Collect metrics, analyze these and report to customers.
- Do regular reporting to the Office/Project Manager
- Review dimensioning forecasts, carry out deviation and needs analysis (WFM)
- Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader’s needs
- Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements.

**Concentrix + Webhelp is a great match if you**:

- Are proficient or bilingual in Spanish and advanced English
- Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor
- Have excellent organizing and leadership skills
- Possess excellent team management skills.
- Have outstanding communication and interpersonal abilities
- Possess advanced skills in MS Office with a good command of excel
- Are self-motivated with a results-driven approach.
- Can implement and manage change

**What’s in it for you**:
In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: rotative Monday to Saturday from 09:00 to 18:00
- Salary 25 000 euros gross/year + up to 3 000 euros gross/year in bonus
- Central location in Barcelona
- Possibility to work a few days from home
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

If this sounds like you, join us

**Who we are**

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

**RRQ24-001820-1-SPAIN


  • Operation Manager

    hace 4 semanas


    Barcelona, España The Fork A tiempo completo

    TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our...


  • Barcelona, España TVUp Media Telecom A tiempo completo

    The FAST & ADS Operation Manager is responsible for overseeing the operation of all FAST channels. This role requires technical leadership, hands-on involvement, and the ability to work efficiently under pressure to ensure a seamless viewing and advertising experience. **Key Responsibilities**: 1. Lead the technical operations of all FAST channels, ensuring...


  • Barcelona, España Guesty A tiempo completo

    Today, Guesty has 15 offices and 700+ team members across the globe. One of our key strategic products is our payment processing solution, which provides property managers with a seamless and efficient way to collect and manage payments from guests. We’re looking for a talented **Payments Operation Manager** to join the Payments...


  • Barcelona, España Lusopalex A tiempo completo

    Join to apply for the Project Manager – Corporate Operation role at Palex España .At Palex Group , the largest European platform for value-added healthcare, science, and research solutions and services, we are hiring!We are looking for a Project Manager – Corporate Operations to join our team. This position will be based in Barcelona .Reporting...

  • [L529] Sales

    hace 3 semanas


    Barcelona, España Empresa Líder A tiempo completo

    Desde grafton nos encontramos en la búsqueda de un Sales & Operation Manager basado en Barcelona para un importante laboratorio especializado en la dermocosmetica.Responsabilidades:Gestión del Proceso S&OP: Desarrollar e implementar el proceso de Planificación de Ventas y Operaciones, integrando aportes de ventas, marketing, cadena de suministro y...


  • barcelona, España Lusopalex A tiempo completo

    Join to apply for the Project Manager – Corporate Operation role at Palex España . At Palex Group , the largest European platform for value-added healthcare, science, and research solutions and services, we are hiring! We are looking for a Project Manager – Corporate Operations to join our team. This position will be based in Barcelona . Reporting...

  • Fundraising Applications

    hace 2 semanas


    Barcelona, España Msf A tiempo completo

    FUNDRAISING APPLICATIONS & WEBSITES OPERATION MANAGER (BASED IN BARCELONA)Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion,...


  • Barcelona, Barcelona, España Bruce A tiempo completo

    German-speaking Client Operations Manager â Lead a high-performing team in Barcelona Are you a natural leader, driven by operational excellence and customer success? Do you thrive in a fast-paced, international environment where you can make a real impact? We are looking for a Client Operations Manager (German-speaking) to join a fast-growing and...

  • Client operation Manager

    hace 1 semana


    Barcelona, Barcelona, España Bruce A tiempo completo

    German-speaking Client Operations Manager – Lead a high-performing team in BarcelonaAre you a natural leader, driven by operational excellence and customer success? Do you thrive in a fast-paced, international environment where you can make a real impact?We are looking for a Client Operations Manager (German-speaking) to join a fast-growing and...


  • Barcelona, España bsport A tiempo completo

    **We are bsport. The place to be!** bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Since we launched in 2019, we have already achieved the following: - We’ve built a...


  • Barcelona, Barcelona, España Goya & Associates Global A tiempo completo

    About the Company:Goya & Associates Global is a global consulting firm specializing in IT operations and support services.Job Summary:We are seeking an experienced Visual Basic 6 Consultant to join our team as an Operation / Support Lead.Responsibilities:Lead and manage the support team to ensure timely resolution of customer issues.Develop and implement...


  • Barcelona, Barcelona, España GXO Logistics, Inc. A tiempo completo

    Job OverviewGXO Logistics, Inc. is seeking a highly skilled Operations Manager to support the current Ops team in our growing Distribution Centre in Lelystad.This role involves leading and driving the operation from the front, ensuring compliance, performance, and delivery of a world-class service to our customer.The successful candidate will be responsible...


  • Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

    Treasury Operations ManagerThe role of the Treasury Operations Manager is to oversee pivotal areas such as accounting, treasury, taxes, accounts receivable, accounts payable, and logistics. You will be at the helm of monthly closures and operational procedures, ensuring the seamless operation of the commercial area.This position presents a thrilling...


  • Barcelona, España Hays A tiempo completo

    En **HAYS** está colaborando con una de las **principales empresas de comercio electrónico**.**Brindan la infraestructura tecnológica fundamental y el alcance de marketing** para ayudar a los comerciantes, marcas y otras empresas que brindan productos, servicios y contenido digital a aprovechar el poder de Internet para interactuar con sus usuarios y...

  • Sales Operation Manager

    hace 4 semanas


    Barcelona, España parcelLab GmbH A tiempo completo

    parcelLab, the leading Operations Experience Management platform, is growing internationally, and fast! We're looking for the best talent from across the world to help us bring people and brands closer together. We are looking for a full-**time Sales Operations Manager** to join **our Business Operations Team.** You are comfortable with multi-tasking,...


  • Barcelona, Barcelona, España GXO Logistics, Inc. A tiempo completo

    About the RoleWe are seeking a skilled Operations Manager to join our dynamic team at GXO Logistics, Inc. As an integral part of our operations team, you will play a key role in ensuring the smooth running of our dispatch operation 24/7 on three rotations.Key Responsibilities:Responsible for the whole operations process in your rotation.Lead and drive the...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Electric Vehicle Charger Area Manager, Amazon Maintenance Operation Centre (EU AMOC)Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands...


  • Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

    About the Job:We are looking for a seasoned IT Service Management Project Manager to lead our service delivery projects. As an IT Service Management Project Manager, you will be responsible for managing IT services, ensuring their smooth operation, and resolving issues promptly.Duties and Responsibilities:Develop and maintain the IT services catalogue,...

  • Client Operation Manager

    hace 1 semana


    Barcelona, España Bruce.Work A tiempo completo

    German-speaking Client Operations Manager – Lead a high-performing team in Barcelona! Are you a natural leader, driven by operational excellence and customer success?Do you thrive in a fast-paced, international environment where you can make a real impact? We are looking for a Client Operations Manager (German-speaking) to join a fast-growing and...

  • Project Manager

    hace 2 semanas


    Barcelona, España Palex Medical A tiempo completo

    Palex Medical - Corporate - 2 hours ago Description - At **Palex Group**, the largest European platform for value-added healthcare, science, and research solutions and services, we are hiring! We are looking for a **Project Manager - Corporate Operations** to join our team. This position will be based in **Barcelona**. Reporting directly to the operations...