Director Of Customer Success Barcelona, Spain
hace 5 meses
.At Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.Welcome to Preply Business At Preply, we've built our reputation by excelling in the B2C market, and now we're revolutionizing corporate learning with our Business solution. Our platform empowers companies to upskill their employees in languages, equipping them with the confidence and communication skills needed to excel. Industry leaders such as ByteDance, Delivery Hero, and McKinsey & Co have already experienced the transformative impact of our solutions, unlocking their employees' potential and driving better customer outcomes and increased revenues. Scaling Preply Business is a top priority, and you will be at the forefront of this exciting journey.In this role, you will lead our global customer success function, create strategies to ensure exceptional customer experiences and drive long-term customer loyalty. You and your team will own the onboarding flow for our customers, be their partner along the journey as a Preply user, support scaling usage of our product and improve our revenue retention rates across our B2B segment, increasing value through upsells.What you'll be doing: Develop and implement a comprehensive customer success strategy aligned with Preply's overall business objectives.Analyze customer health data, trends, and feedback to identify opportunities for process improvements and new initiatives.Elevate the onboarding process experience, creating a better framing of how our value proposition can support new customers, and reach their goals through their partnership with us.Support our customers through development and growth of key relationships, driving adoption and customer satisfaction, influencing expansion and renewals.Lead and upskill a stellar Account Management and Onboarding team of 30 people, establishing clear goals and performance metrics to measure the team's success and drive high-performance. Provide coaching, training, and support to the team.Cross-functional team collaboration (Product, Marketing, Data) as well as alignment with other teams within the B2B organization (Sales, RevOps, Enablement).Stay up-to-date with industry trends and best practices to build effective and scalable ways of working and frameworks.What you need to succeed: Bachelor's degree in business, marketing, or related field
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Director Of Customer Success Barcelona, Spain
hace 4 meses
Barcelona, España Preply Inc. A tiempo completoAt Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing.That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials.This is how we deliver progress, create engagement and keep our global...
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Barcelona, España Preply Inc. A tiempo completoAt Preply, we are unlocking human potential through learning.As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries. Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Director Of Customer Success
hace 4 semanas
Barcelona, España Preply A tiempo completoAt Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...
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Customer Success Representative
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Barcelona, Barcelona, España EF Education First A tiempo completoUnlock a World of Opportunities as an EF English Live Customer Success RepresentativeWe are seeking a skilled and enthusiastic individual to join our team as an EF English Live Customer Success Representative in Barcelona, Spain. This is an exciting opportunity for the right candidate to become an integral part of our dynamic and passionate team,...
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Director Of Customer Support
hace 2 meses
Barcelona, España Casa Of San Mateo County A tiempo completoAt Preply, we are unlocking human potential through learning.As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries.Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Vp Of Customer Success
hace 1 mes
Barcelona, España Lodgify A tiempo completo.Barcelona - CataluñaCustomer Support – Customer Success /Full-time Contrato Indefinido /Hybrid Who we are Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and...
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Director Of Customer Support
hace 3 meses
Barcelona, España Casa Of San Mateo County A tiempo completoAt Preply, we are unlocking human potential through learning. As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries. Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Customer Success Manager
hace 4 días
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Customer Success Manager
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Strategic Customer Success Director
hace 3 semanas
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Customer Success Strategist Barcelona
hace 3 semanas
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Vp Of Customer Success
hace 1 mes
Barcelona, España Lodgify A tiempo completo.Who we are Lodgify is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. We raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60...
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Customer Success Manager
hace 1 mes
Barcelona, España Agicap A tiempo completo**Barcelona** **Customer Success - Onboarding /** **Permanent - Full-Time /** **Hybrid** - Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows...
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Barcelona, Spain Site Director
hace 2 meses
Barcelona, España CIS Abroad A tiempo completo**Position**:Barcelona, Spain** **Site Director** **Weekly Hours**:Full time Contract Position, with occasional evening and weekend responsibilities, including responding to emergencies while students are in-country** **Location**:Barcelona, Spain** **Start Date**: ASAP** **ABOUT US: Who is CIS Abroad, and why do you want to work with us?** **POSITION...
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Director Of Customer Support
hace 3 meses
Barcelona, España Celebree School Of Stafford A tiempo completo.At Preply, we are unlocking human potential through learning. As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries. Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Customer Success Manager
hace 1 mes
Barcelona, España Agicap A tiempo completoBarcelonaCustomer Success – Onboarding /Permanent - Full-Time /HybridCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% Yo Y for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of...
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Customer Success Manager
hace 1 mes
Barcelona, España Agicap A tiempo completoBarcelonaCustomer Success – Onboarding /Permanent - Full-Time /HybridCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% Yo Y for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of...
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Customer Success Manager
hace 1 mes
Barcelona, España Agicap A tiempo completoBarcelonaCustomer Success – Onboarding /Permanent - Full-Time /HybridCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of...
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Customer Success Manager
hace 1 mes
Barcelona, España Agicap A tiempo completoBarcelona Customer Success – Onboarding / Permanent - Full-Time / Hybrid Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years.GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams...
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Customer Success Associate
hace 3 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo.The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...