Customer Success Manager

hace 2 meses

Barcelona, España Agicap A tiempo completo

Barcelona
Customer Success – Onboarding /
Permanent - Full-Time /
Hybrid
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide. To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
Headcount Growth :
July 2019 : 10July 2020 : 50July 2021 : 200July 2023 : +500
What you will do :
Our success story is based on a unique customer-centric culture, an innovative product and excellence of our teams. As a Customer Success Manager at AGICAP, your role will be to replicate this success story in Spain and support our rapidly growing customer base.
You will become familiar with our business and get to know everything about the way we sell and support our customers. Your onboarding will be very complete. It will also be an opportunity for you to be part of the Agicap tribe.

Manage and be responsible for a customer portfolio
Answer our customers' requests (chat, email, phone)
Support and onboard new customers
Understand their business, their challenges and their needs
Develop personal relationship with users and decision-makers
Define and implement satisfaction and retention strategies
Prevent and minimize attrition
Detect cross-sell and up-sell opportunities and make your accounts grow
Improve our product and help our Product team by gathering feedbacks from customers
Maintain a high NPS
Contribute to the constant improvement of our processes, best practices and tools
Share your know-how and ideas to improve team performance

What we are looking for :

Native/Fluent Spanish speaker with a full professional proficiency in English or French
Bilingual in French is a bonus
Problem solving mindset
Passion for consistently providing excellent customer experience
You are able to show previous success in customer relationship
CSM in a SaaS environment targeting SMBs is a bonus
Excellent verbal and written communication skills
Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
Enthusiasm and team spirit

What we offer :

Perfect moment in terms of growth and opportunities to join our adventure
Competitive salary
Fast learning environment, entrepreneurship and team spirit
An incredible team of entrepreneurs
Thursday beers and afterworks with the team

Thank you

#J-18808-Ljbffr

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