Customer Success Manager
hace 6 meses
Spain, Barcelona
Start-up
Up to 40k
Customer Success Manager for E-Learning based in Barcelona
Kon’nichiwa
We are looking for a** Customer Success Manager **to join an e-learning start up based in Barcelona.
By joining this project, as one of the early members of the team and reporting directly to the Sales Director, you will have the opportunity to work hand in hand with him in a fast-paced and collaborative environment with great career development opportunities.
Responsabilities
- Acting as the primary contact for customers.
- Building a relationship of trust with existing and new customers responding to their comments and proactively communicating with them.
- Supporting onboarding of new customers and ensure successful navigation on the platform.
- Ensure customer engagement and satisfaction through regular analysis of both the platform and CRM (Hubspot).
- Advocating for customer needs by capturing and sharing feedback with the different teams, (Product, Marketing, Sales).
- Identify areas for improvement of the e-learning solution and implement strategies to increase sales based on the information gathered.
- Collaborating closely with other teams to identify new business opportunities and lead conversion.
**Requirements**:
- Previous customer relationship experience in Customer Success or Sales roles in B2B and/or B2C environments.
- Understanding of the CRM (Hubspot).
- Strong communication, listening and analytical skills.
- Spanish as mother tongue and fluent in English.
**Benefits**:
- Salary depending on experience.
- Private Health Insurance.
- Tickets restaurant.
- Stock option plan (separate agreement).
- Mobile phone subscription.
- Annual leave in accordance with Spanish law.
- Hybrid working model.
- Offices in a dynamic coworking space with a vibrant agenda of free activities such as network events, business talks, language exchange, afterworks and a large variety of sports activities and gym.
We will contact you very soon
**Thruthfully, your People Partner**
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