Sr. Learning Specialist, Amazon Business Customer Service
hace 2 días
.Sr. Learning Specialist, Amazon Business Customer Service (ABCS) Amazon Business Customer Service (ABCS) Learning Delivery team is looking for a permanent Sr Learning Specialist who is a great communicator and innovator. The Training Specialist will lead and support a team of up to 30 Customer Support Associates.The number one priority for this role is to provide an exceptional training experience. The ideal Sr Learning Specialist creates an optimal adult learning environment (both in person and virtually) that encourages long term success. The Sr Learning Specialist is responsible for the coaching, development, performance and engagement of their Associates.Sr Learning Specialist deliver programs of diverse modalities that include but are not limited to, self-directed, instructor led, virtual, and experiential learning. They are professionals in using quantitative and qualitative data to identify training and coaching needs. A Sr Learning Specialist utilizes the most effective training techniques to engage Associates and manage learning sessions. They are also leaders in driving initiatives and programs that continuously improve the training experience.Sr Learning Specialist are experts in articulating the Amazon mission and deeply understand the expectations of the Amazon Contact Tenets and Leadership Principles.Key job responsibilitiesBe an expert communicator (Written and Verbal Communication) in Japanese (JLPT N1 or native speaker) and EnglishDeliver Amazon orientation and new hire training to all job levels (virtually or in person; as the business requires)Meet/exceed performance expectations w.R.T new hire training (e.G., Training Yield, customer experience and AHT performance)Design and Deliver continuous learning sessions for existing employees to meet/exceed improvement goalsProactively analyze performance data to identify gaps, propose and deliver training interventions to meet/exceed improvement goalsGather training needs (via performance data analysis, voice of business and voice of associates sessions), design and deliver training interventions to address these needsMaintain and report data (e.G., trainee attendance, performance and analysis etc.) timely and accuratelyParticipate in call listening sessions and quality calibrations to keep abreast of updates and developmentsTake customer contacts every month to keep abreast of latest process updates and changesLead and/or be a team member on improvement projects that are aimed at enhancing business performance*Please note: Learning specialists are assigned to one or more Organizational Units (OUs) as single threaded leaders; however, job responsibilities can extend to all OUs; as needed by the business.About the teamOur customer service team is the engine that drives our mission to be Earth's most customer-centric company. Our team supports customers in 16 languages from more than 130 locations around the globe
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Barcelona, España Amazon A tiempo completo.Sr. Learning Specialist, Amazon Business Customer Service (ABCS) Amazon Business Customer Service (ABCS) Learning Delivery team is looking for a permanent Sr Learning Specialist who is a great communicator and innovator. The Training Specialist will lead and support a team of up to 30 Customer Support Associates.The number one priority for this role is to...
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Barcelona, España Amazon A tiempo completoSr. Learning Specialist, Amazon Business Customer Service (ABCS) Amazon Business Customer Service (ABCS) Learning Delivery team is looking for a permanent Sr Learning Specialist who is a great communicator and innovator. The Training Specialist will lead and support a team of up to 30 Customer Support Associates.The number one priority for this role is to...
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Customer Service Escalations Specialist
hace 4 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob OverviewAs an Escalations Specialist, you will be responsible for resolving complex customer issues escalated by Amazon Business Sales organization. This role requires strong communication and conflict resolution skills, as well as the ability to work independently and as part of a global team.Key Responsibilities:Resolve customer escalations raised by...
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Customer Service Specialist for Amazon Sellers
hace 2 días
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionIn this role, you will serve as a primary interface between Amazon and our business partners in Brazil. We are looking for a highly skilled Customer Service Specialist to join our team at Amazon Spain Services, S.L.U.Key Responsibilities:Provide world-class support to Sellers selling on the Amazon platformPredict and address Seller needs...
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Barcelona, España Amazon A tiempo completo.Sr. Sales and Program Manager, Mass Account Management, Amazon Business EU Who we are? Amazon Business ( launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 9 countries worldwide (and growing), ranging from the...
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Barcelona, España Amazon A tiempo completo.Sr Agency Development Manager, Amazon Advertising Amazon Ads is dedicated to driving measurable outcomes for brand advertisers and agencies. Our full funnel ad solutions—including display, video, audio and custom ads—leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range...
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hace 1 mes
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hace 3 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our Amazon Spain Services team. In this role, you will be responsible for providing exceptional customer support and resolving issues for Amazon Sellers through phone and email channels.
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Barcelona, España Amazon A tiempo completoSr. Sales and Program Manager, Mass Account Management, Amazon Business EU Who we are? Amazon Business ( launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 9 countries worldwide (and growing), ranging from the...
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Barcelona, España Amazon A tiempo completo.Account Manager (German Speaker) - Relocation to Bratislava, Amazon Business Job ID: 2836988 | Amazon Web Services Hungary Kft. - P32 This position requires relocation to Bratislava. Amazon will provide relocation support for the successful candidate. Amazon Business Europe is looking for a candidate with German language skills to join our new team...
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Barcelona, España Amazon A tiempo completo.DESCRIPTIONEsta posición es para Bratislava, Eslovaquia. Se requiere relocación, el trabajo remoto no es posible. Amazon proveerá apoyo económico para la mudanza del candidato elegido.Amazon Business Europe is looking for a candidate with Spanish language skills to join our new team supporting our EU Customer operations. As an Account Representative,...
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Barcelona, España Amazon A tiempo completo.DESCRIPTION Esta posición es para Bratislava, Eslovaquia. Se requiere relocación, el trabajo remoto no es posible. Amazon proveerá apoyo económico para la mudanza del candidato elegido.Amazon Business Europe is looking for a candidate with Spanish language skills to join our new team supporting our EU Customer operations. As an Account Representative,...
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Barcelona, España Amazon A tiempo completo.Account Manager (Spanish speaker) - Relocation to Bratislava, Amazon Business Esta posición es para Bratislava, Eslovaquia. Se requiere relocación, el trabajo remoto no es posible. Amazon proveerá apoyo económico para la mudanza del candidato elegido.Amazon Business Europe is looking for a candidate with Spanish language skills to join our new team...
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Barcelona, España Amazon A tiempo completo.Account Manager (Spanish speaker) - Relocation to Bratislava, Amazon BusinessEsta posición es para Bratislava, Eslovaquia. Se requiere relocación, el trabajo remoto no es posible. Amazon proveerá apoyo económico para la mudanza del candidato elegido.Amazon Business Europe is looking for a candidate with Spanish language skills to join our new team...
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Barcelona, España Amazon A tiempo completo.Job ID: 2793075 | Amazon Web Services EMEA SARL (Irish Branch) - G50AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies...
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Barcelona, España Amazon A tiempo completo.Account Manager (German Speaker) - Relocation to Bratislava, Amazon Business Job ID: 2836988 | Amazon Web Services Hungary Kft. - P32This position requires relocation to Bratislava. Amazon will provide relocation support for the successful candidate.Amazon Business Europe is looking for a candidate with German language skills to join our new team supporting...
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Barcelona, España Amazon A tiempo completo.DESCRIPTIONEsta posición es para Bratislava, Eslovaquia. Se requiere relocación, el trabajo remoto no es posible. Amazon proveerá apoyo económico para la mudanza del candidato elegido.Amazon Business Europe is looking for a candidate with Spanish language skills to join our new team supporting our EU Customer operations. As an Account Representative,...
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hace 4 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleAmazon is seeking a highly skilled and dedicated Senior Customer Care Specialist to join our Partner Services team in Barcelona, Spain. In this role, you will play a critical part in delivering exceptional customer experiences for our selling partners, ensuring they are successful on our marketplace.Job SummaryThe Senior Customer Care...
