Account Manager

hace 1 mes

Barcelona, España Amazon A tiempo completo

.Account Manager (German Speaker) - Relocation to Bratislava, Amazon Business Job ID: 2836988 | Amazon Web Services Hungary Kft. - P32 This position requires relocation to Bratislava. Amazon will provide relocation support for the successful candidate. Amazon Business Europe is looking for a candidate with German language skills to join our new team supporting our EU Customer operations. As an Account Representative, you will have the exciting opportunity to support the growth of our German customers on Amazon Business. Our team educates our customers on how to optimize their growth on Amazon Business and provide them solutions to be sustainable through our processes/self-service features. We also continuously simplify processes, improve the quality of our vendor interactions and drive scalability & automation by partnering with in-country Business partners, Tech and Product teams thanks to our unique position of process experts exposed to daily vendor facing activities. Successful hires for this role must be comfortable discussing on the phone in German language the operational issues of our customers by using excellent communication and listening skills. The ability to manage a valuable portfolio of customers' accounts and their business relationship with Amazon is vital. This is an exciting opportunity to learn about our solutions and how these drive the overall Amazon business. Roles and Responsibilities Propose new services or features to our customers to build joint business plans with Amazon. Optimize your customers' portfolio, their spending growth and operational efficiency with Amazon Business. Demonstrate natural curiosity to learn a variety of internal business tools, programs and processes to identify the right business opportunities while delivering excellent customer experience. Conduct deep-dives to identify new growth opportunities for our customers and automate processes for better purchasing partner experience. Partner with EU Sales team and Product Management teams to provide customer perspective as well as customer-driven product improvement ideas. Take ownership of impactful business driven projects by engaging with internal business stakeholders to dictate the direction of various programs. Benefits We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth. We provide access to a global learning library (self-learning, virtual webinars, LinkedIn Learning) and a dedicated mentorship program to continuously learn and develop new skills. We provide an extensive onboarding program and continuous learning sessions, including an off-site training in the first month in one of the European countries where Amazon Business is present

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