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Service Technician In The Office And Field Service
hace 2 meses
.Service technician in the office and field service (m/f/d) Spain Deutsche Industrie Video System GmbH is a medium-sized company in the center of Schleswig-Holstein. As the market leader, it develops and sells turnkey system solutions for visual shipment tracking in logistics throughout Europe. As a partner of logistics companies, our focus is on individual customer solutions for parcel service providers, general cargo forwarders and warehouse logistics.With us, you can actively shape the cooperation in the team, try things, think in new ways, be innovative, grow beyond yourself - because that is our mindset. You can expect an agile environment in which continuous learning, constant change and self-organisation are possible. Our teams and the company management meet at eye level.Your Tasks As an office-based service technician, your tasks will consist of providing independent 1st level support for the installed systems and solving technical problems via remote dial-in. This includes, among other things, daily monitoring as well as processing and communicating via the ticket system with customer enquiries.For your field of activity, this means specifically:Carrying out active and individual telephone and written customer support and adviceTechnical support in the 1st level area (troubleshooting and fault rectification)Processing and managing customer complaintsDaily, active monitoring of installed systems, data management and maintenanceSupport in deployment and tour planningLink between customers and internal departmentsParticipation in company-wide agile objective managementAs an office-based service technician, your tasks will consist of providing independent 1st level support for the installed systems and solving technical problems via remote dial-in. This includes, among other things, daily monitoring as well as processing and communicating via the ticket system with customer enquiries.Assembly and repair of all components belonging to the systemMaintenance of the entire systemConfiguration of our serversCarrying out minor new installations and extensionsProper documentation of the services renderedInstructing customers on our productsYour Profile In addition to analytical thinking, you are characterised by a systematic and solution-oriented way of working and contribute your own ideas. Success- and team-oriented work, self-organisation, enthusiasm and an independent way of working match your personality
