Service Technician in Office and Field Service
hace 2 meses
Deutsche Industrie Video System GmbH, a leading provider of visual shipment tracking solutions in logistics, is seeking a skilled Service Technician to join its team in Spain. As a Service Technician, you will play a crucial role in ensuring the smooth operation of our systems, providing technical support to customers, and contributing to the company's growth and success.
Your Key Responsibilities- Provide independent 1st level support for installed systems, troubleshooting and resolving technical issues via remote dial-in.
- Monitor systems daily, process customer inquiries, and manage complaints in a timely and professional manner.
- Collaborate with internal departments to ensure seamless communication with customers.
- Participate in agile objective management and contribute to the company's continuous improvement.
- Perform assembly, repair, and maintenance of system components, as well as configuration of servers.
- Document services rendered and provide training to customers on our products.
We are looking for a highly motivated and analytical individual with a systematic and solution-oriented approach. You should possess excellent technical understanding, particularly in Microsoft and Linux environments, and have experience in technical customer support. Knowledge of server, client, and network infrastructure, as well as video technology, is an advantage. Proficiency in German and/or English, as well as Spanish language skills, is required. A driving license is also necessary.
Why Choose Deutsche Industrie Video System GmbH?We offer a dynamic and value-oriented work environment where you can grow professionally and personally. Our company culture values individual competence, open communication, and continuous learning. As a Service Technician, you will have the opportunity to work on a wide range of tasks, contribute to the company's success, and enjoy a permanent position with performance-related pay and long-term prospects.
If you are a motivated and skilled individual looking for a challenging role in a growing company, we encourage you to apply for this position.
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