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.Associate Account ManagerThe Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo's Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo's marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease.You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience.What you'll do:Consistently exceed the mark on metrics (strategic objectives set by leadership)Establish performance goals with partners, develop action plans, secure commitment for adoption/usageOptimize content, rate, and availability to maximize booking conversionManage a large volume of clients through multiple consultations dailyUnderstand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic marketPitch additional relevant products to existing customers or prospectsMay include (up to 20%) travel for in person consultationsWho you are:You are a German native speaker, or you have a bilingual/proficient level of German, plus you are fluent in EnglishBachelor's or Master's Degree in a related field; or equivalent professional work experience2 to 4 years of sales, client services, or account management experienceKnowledge of the vacation rental industry is a plusProficient in Microsoft OfficeKnowledge of SalesForce or other CRM systems and Tableau or other BI platformsAn affinity for action and self-initiativeStrong client communication skills (both verbal and written)Superb organization and time management skills, self-disciplineA results-focused and metrics-driven mindsetDemonstrated ability to balance a variety of activities to drive a high-volume of partner interactionAbility to interpret performance, market and competitor data analysis and implement impactful action plans based on the dataA reputation for follow-up and persistence in challenging situationsAuthentic relationship skills that earn the confidence of othersAbout Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers
