Sales Enablement Manager

hace 2 semanas

Barcelona, España Tripadvisor A tiempo completo

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionise travel and together find the good out there.
Tripadvisor is the world's largest online travel site, visited by 390 million travellers each month, and our business – Viator – is a fascinating and ever-evolving part of the organisation.
Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home. 
Location: Oxford/Hybrid
Working Hours: 37.5 per week
We are currently seeking a dynamic and experienced Sales Enablement Manager to join our team. In this role, you will report directly to the Director of Customer Service Operations & Processes, playing a pivotal role in ensuring our Customer Service team is equipped with the tools, knowledge, and resources necessary to deliver outstanding service to our customers. As a key member of our team, you will collaborate closely with various departments to develop and implement effective sales enablement strategies that contribute to the overall success of Viator.
Key responsibilities include:
Develop and execute a comprehensive sales enablement strategy: Align the sales enablement strategy with Viator's business objectives and revenue goals, ensuring seamless integration with customer service operations.

Collaborate with leadership: Work closely with the Director of Customer Service Operations & Processes to identify and address training and sales development needs within the Customer Service team.

Cross-Functional Alignment: Foster strong collaboration with cross-functional teams, including Supplier Support, Marketing, Training and Quality, Product, and Technology, to ensure alignment of sales enablement strategies with overall business objectives.

Tool Implementation and Optimization: Oversee the implementation and optimization of sales tools to support a global customer service team, ensuring seamless integration with existing processes and technology.

Onboarding program: Create a best-in-class onboarding program for all new customer service employees globally, ensuring consistent team capability in delivering exceptional sales and service performance.

Training programs and materials: Support in developing engaging training programs, workshops, and materials that empower the customer service team to excel in their roles.

Documentation and knowledge management: Audit and maintain sales enablement documentation, including playbooks and training materials, to ensure the team has access to up-to-date and relevant resources.

Metrics and evaluation: Establish and maintain metrics to evaluate the effectiveness of sales enablement programs, tracking key performance indicators such as customer satisfaction, revenue per contact, average handlings times, conversion rates and other relevant metrics.

Advisor to leadership: Act as a trusted advisor to customer service leadership, providing insights and recommendations to enhance customer service and sales productivity and optimise processes.

Culture of continuous learning: Foster a culture of continuous learning and development within the customer service organisation, encouraging knowledge sharing and collaboration among team members.

Ideal Candidate:
4+ years in sales enablement, sales training, or a similar role in a customer service-focused environment.

Solid understanding of customer service methodologies, processes, and best practices.

Vendor Collaboration: Demonstrate a proven track record of successfully collaborating with external vendors, showcasing experience in building and maintaining positive relationships. Comfortably navigate vendor partnerships to enhance operational efficiency, leverage resources, and contribute to the overall success of customer service operations.

Excellent interpersonal and communication skills, with the ability to engage and motivate customer service and sales teams.

Strong presentation and facilitation skills, delivering effective presentations to diverse audiences.

Analytical mindset with the ability to interpret customer service data and metrics.

Self-motivated and results-oriented, with a track record of meeting or exceeding service targets.

Experience working in a fast-paced, customer-centric environment.

Genuine enthusiasm and passion for data, recognizing its potential for compelling storytelling.

Strong analytical, conceptual, and problem-solving skills, showcasing the ability to work effectively under pressure and meet tight deadlines.

Unwavering attention to detail in all aspects of analytical work.

High proficiency in essential tools such as Excel, SQL client, and Tableau.

Ability to interpret loose requirements, ask intelligent questions, and produce high-quality, actionable improvements.

Proven experience in effective collaboration at all organisational levels, including senior management, and across diverse functions and departments.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.comand let us know the nature of your request.  Please include the job requisition number in your message.

#Viator
#LI-JACOB

  • Sales Enablement Manager

    hace 3 semanas

    Barcelona, España Thermo Fisher Scientific A tiempo completo

    **Job Title: Sales Enablement Manager** **Requisition ID**: When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career...

  • Sales Enablement Manager

    hace 3 días

    Barcelona, España papernest A tiempo completo

    For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...

  • Sales Enablement Manager

    hace 1 día

    Barcelona, España Papernest A tiempo completo

    For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...

  • Sales Enablement Manager

    hace 3 días

    Barcelona, España Preply A tiempo completo

    Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons. **Join Preply Business!**: At Preply Business we are looking for a Sales Enablement Manager/Trainer that will be responsible for developing...

  • Sales Enablement Project Manager

    hace 1 semana

    Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completo

    Sales Enablement Project ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...

  • Sales Enablement Manager

    hace 1 día

    Barcelona, España Papernest A tiempo completo

    .For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...

  • Manager Of Sales Enablement

    hace 1 día

    Barcelona, España Aftership Ltd. A tiempo completo

    .Manager of Sales EnablementAbout Us:AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools...

  • Sales Enablement Manager

    hace 1 semana

    Barcelona, Barcelona, España Tripadvisor A tiempo completo

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionise travel and together find the good out there.Tripadvisor is the world's largest online...

  • Sales Enablement Manager

    hace 3 días

    Barcelona, España Bsport A tiempo completo

    .Do you know about bsport?We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.We have over 1,300 partners in 30+ countries and continue to expand rapidly.We...

  • Sales Enablement Manager

    hace 1 semana

    Barcelona, Barcelona, España Preply A tiempo completo

    Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons.Join Preply Business: Preply Business is looking for a strategic leader for the Sales Enablement Team to help the Preply Business team...

  • Sales Enablement Director

    hace 2 meses

    Barcelona, España TravelPerk A tiempo completo

    Role nbsp; As one of the rapidly expanding SaaS startups we owe much of our success to our sales teams In our quest to scale new growth peaks we are looking for an experienced Sales Enablement Director to help us take our growth to new heights Your role will be pivotal in crafting and implementing enablement and development initiatives utilising...

  • Sales Enablement Director

    hace 1 semana

    Barcelona, Barcelona, España TravelPerk A tiempo completo

    Role nbsp; As one of the rapidly expanding SaaS startups we owe much of our success to our sales teams In our quest to scale new growth peaks we are looking for an experienced Sales Enablement Director to help us take our growth to new heights Your role will be pivotal in crafting and implementing enablement and development initiatives utilising...

  • Sales Enablement Director

    hace 3 semanas

    Barcelona, España TravelPerk A tiempo completo

    Role nbsp; As one of the rapidly expanding SaaS startups we owe much of our success to our sales teams In our quest to scale new growth peaks we are looking for an experienced Sales Enablement Director to help us take our growth to new heights Your role will be pivotal in crafting and implementing enablement and development initiatives utilising...

  • Sales Enablement Director

    hace 7 días

    Barcelona, España Travelperk A tiempo completo

    Role nbsp; As one of the rapidly expanding SaaS startups we owe much of our success to our sales teams In our quest to scale new growth peaks we are looking for an experienced Sales Enablement Director to help us take our growth to new heights Your role will be pivotal in crafting and implementing enablement and development initiatives utilising...

  • Platform Sales Enablement Manager

    hace 1 semana

    Barcelona, Barcelona, España wefox A tiempo completo

    wefox is a world-leading insurtech company driven by a single purpose: to enable people to be safe by making insurance 10 times better through technology. Together with more than 1300 employees in 8 locations across Europe, we are on a mission to give the world easy access to digital insurance solutions.We provide our customers with 360-degree advice through...

  • Sales Enablement Manager

    hace 2 días

    Barcelona, España Bsport A tiempo completo

    We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.We have over 1,300 partners in 30+ countries and continue to expand rapidly.We provide our partners...

  • Sales Enablement Business Partner

    hace 2 semanas

    Barcelona, España EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Sales Enablement Business Partner

    hace 1 semana

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    Job Title: Sales Enablement Business Partner at EcoVadisEcoVadis is on a mission to enable action from insight and drive sustainable procurement journeys for customers. As a Sales Enablement Business Partner, you'll be a key player in empowering the sales team with the right tools and knowledge to succeed.Key Responsibilities:Partner with sales leaders to...

  • Enterprise Sales Enablement Lead

    hace 1 día

    Barcelona, España Semrush A tiempo completo

    .Job DescriptionHi there!We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don't miss your chance.As an Enterprise Sales Enablement Lead you will be responsible for developing and delivering effective enablement strategies that empower our enterprise teams to win more deals and...

  • Sales Enablement Consultant, Hybrid

    hace 1 semana

    Barcelona, España Boomi Careers Page A tiempo completo

    **About Boomi and What Makes Us Special** Boomi is seeking a dynamic and results-driven Revenue Enablement Consultant to join our Sales Enablement team at our Sales Hub location. This role will play a pivotal part in enhancing the effectiveness and productivity of our B2B iPaaS sellers through tailored on-site enablement programs. The Sales Enablement...