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Customer Services Representative
hace 3 meses
Be Our Next Customer Services Representative (Italian Speaking)
Position Overview
Are you a dedicated professional with a passion for customer service and fluency in Italian? We are searching for a Customer Services Representative to join our dynamic team and provide exceptional support to our Italian-speaking clients. Your role will involve addressing customer inquiries and ensuring a high level of satisfaction. If you excel in helping customers and thrive in a fast-paced environment, we would love to hear from you
NOTE: This is a temporary 3-Months contract (1-month probation).
Key Responsibilities
Handle inbound calls from existing and potential customers, assisting with inquiries and resolving difficulties with their orders or devices.
Use leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines. Arrange technician visits or send additional/spare parts if necessary.
Identify opportunities to discuss and promote new and existing products with clients (cross-selling and up-selling).
Act as a Client Ambassador by educating customers on Client Technology and demonstrating a full understanding of the Client's products and brand values.
Qualifications and Skills
Fluent in Italian and English, both written and spoken.
Previous experience in a customer service role, ideally within a Contact Centre environment.
Strong appreciation for excellent customer service to offer the best possible experience.
Proficient computer skills and experience with MS Office.
Solution-oriented to provide the correct and best outcome for the customer.
Well-organized and able to prioritize workload, work under pressure, and remain calm in stressful situations.
Must be eligible to work in Spain.
Why Join Our Team?
Working with us as a Customer Services Representative brings numerous benefits, including:
Full-time position (39 hours per week), with a rotating schedule Monday to Sunday, 11 am to 8 pm. Guaranteed two weekends off per month.
Ongoing training and development opportunities in a high-growth environment.
Fully paid training of 3 weeks (office-based) to optimally prepare you for the job.
24 holiday days per year on a full-time basis.
Regular employee engagement activities and continuous learning opportunities.
Employee Assistance Program (EAP) offering confidential support and guidance.
Access to exclusive perks and rewards, and optional discounted private health insurance.
A referral bonus program for recommending new talent.
Free access to specialized LinkedIn training courses.
Position is based in Barcelona, Spain.
How to Apply
If you are passionate about delivering excellent customer service and meet the required qualifications, we look forward to receiving your application. Click the 'Apply Now' button to submit your application and take the next step towards an exciting career with us.
Our Commitment to Diversity & Inclusion
We are committed to creating an inclusive workplace where diversity is valued and encouraged. The varied backgrounds and perspectives of our team members contribute to our success. We invite individuals from all backgrounds, cultures, and experiences to apply and help us build a supportive and diverse work environment.
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