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hace 2 meses

Barcelona, España Exoticca A tiempo completo

.What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we offer?We're looking for experienced customer service professionals to join our team as "Customer Success Agent", at one of today's fastest-growing travel companies. You'll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apartThis is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunitiesWhat will you do?- Schedule Information- Monday to Friday 09:00h - 18:00h- Provide pre-departure customer support:- Answer incoming calls and emails.- Provide destination and trip information.- Help with visas and country-specific entry requirements.- Add or remove excursions.- Make cancellations, service amendments and refund requests.- Provide information about land and flight services.- Help to solve confusion or problems with customer bookings.- Provide in-destination customer support:- Handle incoming calls, emails and Whatsapp messages.- Support customers with flight delays or cancellations.- Provide information about daily activities whilst in destination.- Manage communication about crisis situations.- Achieve targets:- Productivity (number of calls and emails answered)- Quality Assurance score- CSAT, ASAT and Issue Resolution- Occupancy and adherence- Stay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environmentMinimum Requirements:- Previous Experience:- Minimum 2 years of contact center and/or customer service experience.- Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.- Linguistic Skills:- C1/C2 level German and English (verbal, reading, writing) required.- C1/C2 level Spanish is a huge plus- Technical Knowledge:- Working knowledge or contact platforms will be helpful.- Working knowledge of CRM systems such as Salesforce will be helpful.- Telephone communication and soft skills knowledge will be helpful.- Education:- Bachelor's degree in hospitality, travel, tourism, or any related field is preferred but not essential

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