Contact Center Architect –

hace 6 meses

Barcelona, España Edreams Odigeo A tiempo completo

.As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the functionality of the tools to their full potential. You will work closely not only with the Customer Services Central Team, but also with the Contact Centres, External Suppliers, IT department, and the internal stakeholders. If you're ready to soar, we're ready to take you there.Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. .20 million customers – 44 markets – 5 brands – 5.4M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do:The Role's Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Contact Center Platform Engineer you will be in charge of:Manage a Cloud Contact Centre technology based on an omnichannel solution (from voice, to chat, emails, and AI automation).Telco knowledge to handle the IT infrastructure of the call center platform (siptrunks, MPLS, webRTC...)Challenge the status quo every day by using innovative technologies to provide the best customer experience in any interaction.Integrate with different vendors/apis/systems to act as one.Provide outstanding support to troubleshoot production challenging's.What you need to succeed:Good to haveBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:Person with IT/ Telco degree and minimum 3-5 years proven experience with a similar positionUnderstanding of contact center technology. Main players in the marketplace (Genesys Cloud advantage)Knowledge of contact centre multi-channel solution (voice, bots, artificial intelligence, apps)API capabilitiesDeveloper skills to customize standard solutions via programming

  • Servicio de Atención al Cliente

    hace 4 semanas

    Barcelona, Barcelona, España Ilunion Contact Center A tiempo completo

    Descripción del PuestoEn Ilunion Contact Center, estamos comprometidos con ofrecer un servicio excepcional a nuestros clientes. Buscamos un/a Operador de Contacto para unirse a nuestro equipo y contribuir en esta misión.

  • Contact Center Architect –

    hace 3 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 3 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 2 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Chief Cloud Architect for Contact Center Solutions

    hace 2 días

    Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    We are seeking a Chief Cloud Architect to join our Contact Center Solutions Department in Barcelona. Our department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Estimated Salary: €80,000 - €120,000 per year, depending on experience.The perfect candidate should...

  • Contact Center Architect –

    hace 6 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 4 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 6 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 2 semanas

    Barcelona, España buscojobs España A tiempo completo

    As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!We’re seeking an experienced Contact Center Platform Engineer to join our CXT Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting...

  • Contact Center Architect –

    hace 2 semanas

    Barcelona, España buscojobs España A tiempo completo

    As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! We’re seeking an experienced Contact Center Platform Engineer to join our CXT Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and...

  • Contact Center Architect –

    hace 4 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 2 meses

    Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! We’re seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 6 meses

    Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona hybrid who manages our cloud contact center platform to provide customer care services to our clients We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 6 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Contact Center Architect –

    hace 4 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Supervisor/A Contact Center

    hace 1 mes

    Barcelona, España Randstad Es A tiempo completo

    .Tipo de contrato: Con posible incorporación a plantillaJornada: CompletaModalidad: PresencialSalario: 17.000 €/añoPuesto: TeleoperadorLocalidad: BarcelonaProvincia: BarcelonaEspecialidad: Contact CenterSubespecialidad: Contact Center¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center? ¿Tienes conocimientos en manejo de...

  • Supervisor/A Contact Center

    hace 2 meses

    Barcelona, España Randstad Es A tiempo completo

    Tipo de contrato: Con posible incorporación a plantilla Jornada: Completa Modalidad: Presencial Salario: 17.000 €/año Puesto: Teleoperador Localidad: Barcelona Provincia: Barcelona Especialidad: Contact Center Subespecialidad: Contact Center ¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center?¿Tienes conocimientos en...

  • (Busqueda Urgente) Contact Center Architect –

    hace 3 meses

    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experiencedContact Center Platform Engineerto join our CXTeamin Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...

  • Supervisor de Contact Center

    hace 4 semanas

    Barcelona, Barcelona, España Randstad Es A tiempo completo

    Responsabilidades:Como Supervisor de Contact Center, te encargarás de supervisar los procesos y procedimientos definidos por el cliente en las plataformas de call center.Requisitos:Formación: GradoIdiomas: Catalán: C1Conocimientos: Conocimiento avanzado de Microsoft Office (principalmente Excel, tablas dinámicas, búsquedas, etc.)Experiencia en...

  • Supervisor/A Contact Center

    hace 2 meses

    Barcelona, España Randstad Es A tiempo completo

    Tipo de contrato: Con posible incorporación a plantillaJornada: CompletaModalidad: PresencialSalario: 17.000 €/añoPuesto: TeleoperadorLocalidad: BarcelonaProvincia: BarcelonaEspecialidad: Contact CenterSubespecialidad: Contact Center¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center? ¿Tienes conocimientos en manejo de...