Chief Cloud Architect for Contact Center Solutions

hace 19 horas


Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

We are seeking a Chief Cloud Architect to join our Contact Center Solutions Department in Barcelona. Our department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Estimated Salary: €80,000 - €120,000 per year, depending on experience.

The perfect candidate should have experience in the Product Governance Framework, which ensures products and customer requests align with strategic objectives, meet regulatory requirements, and deliver customer value. They are adept at identifying key challenges related to call center technology products, approvals, and implementations.

About the Role:
  • Utilize voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting.
  • Create product requirements based on input from the products and governance squads.
  • Support the vendor in understanding defined requirements.
  • Verify system and product specifications.
  • Translate business requirements into technical system specifications.

You will work closely with the development team to ensure implemented functionality meets guidelines and supports the entire development lifecycle. This includes defining the ultimate vision for proof-of-concept and solution technical architecture, developing application designs consistent with SOA principles, and identifying relevant modules and services for future solution architecture.

We are looking for candidates with between 5 to 10 years of work experience in Call Center environments and experience in working with Call Center technology in Cloud environments. A Computer Science Degree or Technical Certification in Telecommunication or similar field is required.

Benefits:

We offer a hybrid work model that recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts.


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