Cloud Contact Center Solutions Engineer

hace 2 días


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

We are seeking a skilled Cloud Contact Center Solutions Engineer to join our team in Barcelona. As an experienced professional, you will be responsible for managing our cloud contact center platform to provide exceptional customer care services to our clients.

With a strong background in IT and telco, you will have a deep understanding of contact center technology and its multichannel solutions. You will work closely with our Customer Services Central Team, Contact Centres, External Suppliers, IT department, and internal stakeholders to ensure seamless operations and continuous improvement.

The ideal candidate will have a degree in IT or Telco and at least 3-5 years of experience in a similar position. You should have knowledge of contact center main players, telecom networks principles, and terminology. Additionally, you should be proficient in programming languages, data reporting tools like Google BigQuery, and troubleshooting skills.

As a Cloud Contact Center Solutions Engineer, you will have the opportunity to work on challenging projects, develop innovative solutions, and make a real impact on our team. If you are passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply.

Estimated salary: €60,000 - €80,000 per year.

Company Overview

eDreams ODIGEO is a leading travel tech company that revolutionizes the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. Our company culture values diversity, inclusivity, and passion, making us an exciting place to grow your career.



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