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(Ton790) Account Director
hace 2 meses
Come and work with us. We're searching for an Account Director to join our team. The Account Management team acts as the conduit between the client and Foundever, understanding the client strategy, ensuring account strategy and delivery. As the relationship owner and builder, the Account Management team retains, grows, and diversifies the account.
As an Account Director , your duties include:
Strategic Growth: developing a complete understanding of account needs, and anticipating account changes and improvements.
Driving proposal management with a clear WIN strategy.
Developing a solid and trusting relationship between clients and Foundever.
Communicating with clients to understand their needs and explain product value.
Manage delivery to SOW as One Foundever team.
Planning account strategy (SWOT, RASIC, and governance models).
Managing communications between clients and internal teams and resolving key client issues and escalations.
Negotiating and managing contracts with the client (MSA, SOW, renewals, amendments).
Managing budgets, forecasting, reporting, and pricing models of clients.
Working on RFP and RFI processes.
Working with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met.
Planning and presenting reports on account progress, goals, and initiatives to share with internal stakeholders and client.
Maintaining updated knowledge of company products and services.
Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience.
Managing changes and projects.
To succeed in this role, you will need:
English (required)
Spanish (nice to have)
Clear, open, and tactful communication
Good teamwork & collaboration
Active listening skills
Attention to detail
Client-oriented (client focus)
Excellent sales & negotiation skills
Great networking skills
People management skills
Effective priority and time management skills
CRM (e.g., Salesforce)
Document/Contract management (e.g., Spring CM)
MS Office (Excel, Word, PowerPoint, Teams)
Must hold EU citizenship or valid work permit for Spain
Experience:
5+ years in an Account Management role, minimum 3 years as Account Manager
BPO Industry experience (mandatory)
Sales (valued)
Client-facing role experience
Vertical experience - industries
Operational experience
Managing diverse and multi-functional teams remotely
Proven ability to manage people and accounts, including large scale logo growth in scale and diversification
Benefits:
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever: We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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