Sr. Manager Revenue Operations

hace 3 semanas

Barcelona, España Preply A tiempo completo

At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.Meet the teamAt Preply, we've built our reputation by excelling in the B2C market, and now we're revolutionizing corporate learning with our Business solution. Our platform empowers companies to upskill their employees in languages, equipping them with the confidence and communication skills needed to excel. Industry leaders such as ByteDance, Delivery Hero, and McKinsey & Co have already experienced the transformative impact of our solutions, unlocking their employees' potential and driving better customer outcomes and increased revenues. Scaling Preply Business is a top priority, and you will be at the forefront of this exciting journey.As a Sr. Manager of Revenue Operations & Tooling you will be pivotal in enhancing Preply's B2B toolstack, centered around Salesforce, to empower our teams to reach peak performance. Reporting to the Sr. Director of Growth, this role will oversee a team focused on CRM and Go-To-Market tools, optimizing sales efficiency, ensuring data integrity, and leveraging AI to keep Preply on the cutting edge of market innovation.What you'll be doing:Optimize Sales Efficiency & Outbounding – Drive pre-sales and sales efficiency through efficient outbound toolstack, ensuring targeted lists and optimized workflows that maximize engagement and conversion.Pipeline Visibility & Forecast Accuracy – Maintain and improve clear, real-time pipeline views in Salesforce, enabling managers to forecast accurately and prioritize effectively.Enhance Communication & Coaching Tools – Ensure seamless, effective tools within Salesforce for email, follow-up, calling, and real-time coaching, collecting insights to support Sales, Product, and Marketing strategies.Integrate AI & Market Innovation – Lead integration of AI tools that enhance efficiency and personalize outreach, ensuring Preply stays ahead of market trends to drive team productivity.Customer Sentiment & Retention Insights – Capture and analyze customer sentiment through multiple data sources to guide effective client management and enhance retention.Tooling Budget & Vendor Management – Manage tooling budget and vendor relationships, ensuring all tools deliver strong ROI and align with Preply's growth goals.Data Quality & Consistency – Champion data integrity across Salesforce and connected systems, implementing automation to reduce manual tasks and ensure accurate insights for customer-facing teams and senior management.User Experience Optimization – Shape the B2B toolstack experience with a product management mindset, optimizing user journeys for intuitive, efficient use across teams.Team Leadership – Lead and develop a high-performing team, fostering a culture of efficiency, innovation, and coWhat you need to succeed:Expertise in Salesforce & B2B Toolstack: Deep technical knowledge of Salesforce and B2B sales tools, with a proven ability to enhance tool effectiveness for sales, marketing, and customer success teams.B2B Scale-Up Experience: Hands-on experience driving revenue operations in a fast-paced, scaling B2B environment, bringing best practices for optimizing processes and tool adoption.Strong Business Acumen & Growth Focus: Strategic understanding of B2B sales cycles and customer dynamics, with the ability to translate business goals into operational strategies that empower customer-facing teams.Data Quality & Insights Proficiency: Expertise in managing CRM data integrity and delivering data-driven insights for accurate forecasting, pipeline visibility, and actionable decision-making.Leadership & Cross-Functional Collaboration: Proven track record of building high-performing teams and collaborating effectively across departments, with excellent communication skills to align cross-functional strategies and drive shared goalsWhy you'll love it at PreplyAn open, collaborative, dynamic and diverse culture;A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;A competitive financial package with equity, leave allowance and health insurance;Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona HubAccess to free mental health support platforms;Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting).Our PrinciplesCare to change the world - We are passionate about our work and care deeply about its impact to be life changing.We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.Diversity, Equity, and InclusionPreply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

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