Customer Service Specialist
hace 3 semanas
RDM Group is looking for aCustomer Service Specialistto join the Customer Service Team based in Castellbisbal, to look after mainly Portuguese customers.The Customer Service Specialist is in charge ofprocessing orders and ensures the management of business relationships between customers and mills performs properly. He/She is the interface between customers and internal services (production, planning, quality) and external stakeholders (forwarding agents).He/She participates in the development of the company's brand image and provides a strong alliance with sales representatives to optimize customer services.Responsibilities: Communication(via phone and e-mail)with the customers– deadline enquiries, prices, deliveries, order status, certificates, technical information, claims, payment delays, etc. Proactive follow up of old stock and inventory tracking. Precise and effective booking of production proposals & orders based on the specific inquiries from the customers– work in several different ERP systems (Ciclocom, Tips, AS400); follow up of the orders of the respective customer portfolio. Coordinating the deliveries and solving the delivery issuestogether with the logistic teams of the respective mills. Master Data management and maintenance. Analyzing the ordering patterns of the respective portfolio of customersto gain the balanced order intake based on the Integrated Business Planning process, escalating to the IBP Team and Sales Team in case of deviations.Requirements: Bachelor's Degree preferred Fluent in Spanish and Portuguese (both required). English minimum B1. French is a strong advantage. Minimum 1-2 years of experience in a similar position. Good knowledge of the office software (Word, Excel, Outlook). Experience with ERP system of any kind (SAP, AS400, VAX, Ciclocom, etc.). Ability of effective priority setting and responsible decision making. Independence and high work culture. Customer orientation and good communication skills.Type of contract:Temporary (6 months) with possibility of renewal. Location:Castellbisbal, Barcelona area (Spain).What do we offer?Hybrid Working: Enjoy the flexibility of remote and in-office work to balance productivity and personal life; Flexible Hours:Choose a schedule that fits your life while meeting team goals. International Environment: Work alongside global talent in a dynamic, multicultural setting; Diverse Culture & Innovative Mindset: Join a vibrant, inclusive team that values creativity and new ideas; Commitment to Sustainability: Be part of a company dedicated to making a positive impact on the planet; Career Growth Opportunities: We invest in your future, offering clear paths for progression and internal mobility.RDM Group is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.Only those candidates selected for interviews will be contacted.
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Customer service specialist
hace 2 semanas
Madrid, España BION - Bioconservacion A tiempo completo¿Te apasiona el trato con clientes y la coordinación de procesos? En este rol de Customer Service Specialist/Soporte Comercialserás el punto clave para que todo funcione sin fricciones. Tu objetivo será dar soporte técnico-comercial al área de Filtración Molecular, asegurando que nuestros clientes reciban un servicio excelente y que los pedidos,...
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Customer service specialist
hace 4 semanas
Madrid, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | Suan Nutra Group At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2 B, regulated environment. This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
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Customer Service Specialist
hace 5 días
Madrid, Madrid, España TOLSA A tiempo completoÚNETE A TOLSA COMO CUSTOMER SERVICE SPECIALISTEn Tolsa transformamos minerales en soluciones que mejoran la vida de las personas. Somos una empresa española con presencia internacional, líder en extracción, tratamiento y comercialización de soluciones minerales con más de 65 años de experiencia y más de 250 aplicaciones desarrolladas. Apostamos por...
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Customer Service Specialist
hace 3 semanas
Madrid, España BION - Bioconservacion A tiempo completo¿Te apasiona el trato con clientes y la coordinación de procesos? En este rol de Customer Service Specialist/Soporte Comercial serás el punto clave para que todo funcione sin fricciones. Tu objetivo será dar soporte técnico-comercial al área de Filtración Molecular, asegurando que nuestros clientes reciban un servicio excelente y que los pedidos,...
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Customer Service Specialist
hace 1 semana
Madrid, España BION - Bioconservacion A tiempo completoTe apasiona el trato con clientes y la coordinación de procesos? En este rol deCustomer Service Specialist / Soporte Comercialserás el punto clave para que todo funcione sin fricciones. Tu objetivo será dar soporte técnico-comercial al área de Filtración Molecular, asegurando que nuestros clientes reciban un servicio excelente y que los pedidos,...
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Customer Service Specialist
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Madrid, Madrid, España Imperial Brands PLC A tiempo completoJoin our dynamic team at Imperial Brands PLC, where we are committed to delivering exceptional customer service and satisfaction.We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.Contract: This role is offered on an indefinite contract basis and is...
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Customer Service Specialist
hace 1 semana
Madrid, Madrid, España IMPERIAL BRANDS A tiempo completoThe RoleJoin our dynamic team at Imperial Brands PLC, where we are committed to delivering exceptional customer service and satisfaction.We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.Contract: This role is offered on an indefinite contract basis and is...
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Customer Sales and Service Specialist
hace 5 días
Madrid, España Kardex A tiempo completoKardex Madrid, Community of Madrid, Spain Customer Service Sales Specialist The Kardex Group is a global leader in dynamic storage, retrieval, and distribution systems. With over 3,000 employees worldwide, we design and deliver logistics solutions that drive efficiency across industries, from manufacturing to retail and administration. You'll work on‐site...
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Customer Service Specialist
hace 1 semana
Madrid, España Imperial Brands PLC A tiempo completoThe Role Join our dynamic team at Imperial Brands PLC , where we are committed to delivering exceptional customer service and satisfaction. We are seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes. Contract: This role is offered on an indefinite contract...
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Customer Service Sales Specialist
hace 5 días
Madrid, España Kardex A tiempo completoKardex Madrid, Community of Madrid, Spain Customer Service Sales Specialist The Kardex Group is a global leader in dynamic storage, retrieval, and distribution systems. With over 3,000 employees worldwide, we design and deliver logistics solutions that drive efficiency across industries, from manufacturing to retail and administration. Step into a role where...
