Customer Success Manager
hace 1 día
Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionAs a Customer Success Manager, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services. Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources. This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.
Key Responsibilities
- Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items. Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
- Customer Engagement: Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience. Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
- Education and Enablement: Support client teams by coordinating access to premium education content for administrators and end-users. Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
- Voice of the Customer (VoC): Be the internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; turn insights into action.
- Drive Up/Cross-Sell: Identify and drive up/cross-sell through CSM qualified leads in cooperation with your colleagues in sales.
- Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
- Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
- Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
- Strong understanding of customer success planning, KPI tracking, and action planning.
- Proficiency in project management and an ability to multitask across various client needs.
- Familiarity with ERP, SaaS and financial processes is considered an advantage.
- Eagerness to learn and a structured & fact-based work approach.
- Strong work ethic and high level of integrity.
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:
- a culture built on trust - giving you the freedom and autonomy to be successful;
- balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
- talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
- a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out
#J-18808-Ljbffr-
Customer Success Manager Spain
hace 2 meses
Valencia, España Virtuagym A tiempo completo.As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Customer Success Manager
hace 7 días
Valencia, Valencia, España Zoho Corporation Europe A tiempo completoCompany Overview">Zoho Corporation Europe is a leading provider of cloud-based business software solutions, empowering organizations of all sizes to run their businesses with cutting-edge technology. As a Customer Success Manager, you will play a key role in delivering an exceptional experience for our new and existing clients.">About the Role">We are...
-
Customer Success Manager
hace 7 meses
Valencia, España Zubi Group A tiempo completo**Our Purpose**: IKOSIA sits at the intersection of ClimateTech and PropTech, building technology solutions to transform the way homeowners manage their energy renovation to reduce emissions. We are growing rapidly in Germany and are looking for ambitious and self-motivated people to achieve the climate goals, make them sustainable and build the leading...
-
Customer Success Manager Spain
hace 4 meses
Valencia, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time **Spanish-speaking** **Customer Success Manager **(post-sale) to join our team in our efforts to make the world a healthier and happier place. **As Customer Success Manager **in our** Customer Success Team**, you will be the first point of contact for our local clients/customers in the...
-
Customer Success Manager
hace 2 días
Valencia, España Importante Empresa Del Sector A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager. Somos Sesame HR, la solución digital que ayuda a equipos de Recursos Humanos, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.¿Qué esperamos de ti?Experiencia de al menos 1 año en un puesto...
-
Customer Success Manager
hace 6 meses
Valencia, España sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager. Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Antes de que te contemos lo que estamos buscando, hemos...
-
Customer Success Operations Manager
hace 7 meses
Valencia, España sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Success Operations Manager** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la experiência...
-
Customer Success Manager Spain
hace 4 meses
Valencia, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Customer Success Manager Spain
hace 4 meses
Valencia, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Customer Success Operations Manager
hace 6 meses
Valencia, España Sesametime A tiempo completo¡Hola!Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Success Operations Manager**Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.Trabajamos para redefinir la experiência laboral....
-
Customer Success Manager Spain
hace 3 semanas
Valencia, España buscojobs España A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Customer Success Manager Spain
hace 3 semanas
Valencia, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Customer Success Manager Spain
hace 2 meses
Valencia, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Customer Success Manager
hace 4 días
Valencia, España Unit4 A tiempo completo.Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Customer Success Manager
hace 4 meses
Valencia, España Caspio A tiempo completo-Valencia, Spain **Job Description**: - The Customer Success Manager will serve as the primary business liaison for assigned accounts, playing a key role in ensuring account satisfaction, retention, and creation of new up-selling opportunities while mitigating attrition. This is an integral role in building and enhancing our current customer relationships...
-
Senior Customer Success Manager
hace 6 meses
Valencia, España Fritz&Muller A tiempo completoSenior Customer Success Manager (SaaS) **LA EMPRESA** Buscamos un Senior Customer Success Manager (SaaS) para una Multinacional Española con más de 15 años en la gestión de campañas de **marketing de influencers y social commerce.** **RESPONSABILIDADES** - Actuar como el principal enlace entre LA AGENCIA y los clientes, cultivando relaciones sólidas...
-
Customer Success Manager Spain
hace 5 meses
Valencia, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place.As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...
-
Senior Customer Success Manager
hace 5 meses
Valencia, España Fritz&Muller A tiempo completoSenior Customer Success Manager (SaaS)**LA EMPRESA**Buscamos un Senior Customer Success Manager (SaaS) para una Multinacional Española con más de 15 años en la gestión de campañas de **marketing de influencers y social commerce.****RESPONSABILIDADES**- Actuar como el principal enlace entre LA AGENCIA y los clientes, cultivando relaciones sólidas y...
-
Customer Success Manager
hace 4 semanas
Valencia, España Unit4 A tiempo completo**Company Description** We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Customer Success Manager
hace 4 días
Valencia, España Unit4 A tiempo completoCompany Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver...
