Customer Success Manager
hace 4 semanas
We’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers.This role is well suited to someone early in their Customer Success career who already understands the fundamentals of renewals and account growth and is ready to take on more ownership within a fast-moving SaaS environment.What you’ll be doingManaging a portfolio of SMB and Mid-Market customersOwning renewals, revenue retention, and logo retention across your book of businessIdentifying and managing upsell opportunities within existing accountsSupporting customer adoption and ensuring ongoing value realisationActing as a key point of contact for customers throughout the lifecycleManaging renewal timelines, forecasting outcomes, and maintaining accurate account dataCommunicating clearly with customers around performance metrics, usage, and outcomesWorking closely with Sales, Support, and Product teams to resolve issues and support growthContributing to the development of Customer Success processes and best practicesWhat we’re looking for1–2 years’ experience in Customer Success, Account Management, or a related role within a SaaS environmentExperience managing renewals, revenue retention, and customer expansionExposure to upselling and cross-selling within an existing customer baseStrong communication skills, both written and verbalComfort working with core CS metrics such as ARR, churn, renewal rate, and retentionOrganised, detail-oriented, and able to manage multiple accounts and prioritiesComfortable operating in a fast-paced startup or scale-up environmentWhat you’ll getOpportunity to grow within a scaling SaaS cybersecurity businessHands-on experience owning renewals and expansion conversationsSupportive environment with coaching and developmentExposure to commercial aspects of Customer SuccessClear path for progression as the Customer Success team grows
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Customer Success Manager
hace 4 semanas
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. This role is well suited to someone early in their...
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Customer Success Manager
hace 2 semanas
Valencia, Valencia, España Quanta A tiempo completoWe're working with a high-growth SaaS business in the cybersecurity space that's expanding its Customer Success team to support a growing customer base. They're looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers.This role is well suited to someone early in their Customer...
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Customer Success Manager
hace 6 días
Valencia, España Qatium A tiempo completoAbout QatiumQatium is a SaaS platform tackling one of the world’s most urgent challenges — up to 50% of clean water is lost before it reaches the consumer’s tap.Our mission is to make water infrastructure smarter, more resilient, and more efficient — empowering utilities and water companies of all sizes to optimize their networks and take full...
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Customer Success
hace 2 semanas
Valencia, Valencia, España Vidext A tiempo completoÚnete a la revolución de la inteligencia artificial enVidext La comunicación corporativa necesita cambiar porque la forma en que consumimos contenido ya ha cambiado.Vidext es una scale-up que está transformando cómo las empresas crean, comparten y miden su contenido, mediante una plataforma de comunicación inteligente que empodera a sus equipos con...
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Customer Success Kam
hace 1 semana
Valencia, España Vidext A tiempo completoPerfil **Customer Success** - Contrato **Contrato Indefinido** **Jornada completa** - Localización **Valencia, Valencia/València, España** - Experiência **3 Años de Experiência** Descripción - ¡Únete a la revolución de la inteligencia artificial en **Vidext**! La comunicación corporativa necesita cambiar porque la forma en que consumimos...
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Customer Success
hace 1 día
Valencia, España Prodevelop A tiempo completoSer el punto de contacto principal para los clientes asignados, garantizando una experiencia fluida y satisfactoria en el uso de nuestras soluciones.Acompañar al cliente durante el ciclo de vida una vez se ha implantado el producto, especialmente en el seguimiento y sus renovaciones.Entender en profundidad las necesidades del cliente y traducirlas en planes...
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Senior Customer Success Manager
hace 1 semana
Valencia, España Fritz&Muller A tiempo completoSenior Customer Success Manager (SaaS) **LA EMPRESA** Buscamos un Senior Customer Success Manager (SaaS) para una Multinacional Española con más de 15 años en la gestión de campañas de **marketing de influencers y social commerce.** **RESPONSABILIDADES** - Actuar como el principal enlace entre LA AGENCIA y los clientes, cultivando relaciones sólidas...
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Remote Customer Success Manager – Water Utilities Growth
hace 1 semana
Valencia, España Qatium A tiempo completoA water tech company based in Spain is seeking a Customer Success Manager to drive customer engagement and satisfaction. The ideal candidate should have extensive experience in Customer Success, particularly in the SaaS space, and be proficient with tools like HubSpot and Salesforce. This position is fully remote and offers the chance to be part of a...
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Customer Success Manager
hace 1 semana
Valencia, España Aerobotics A tiempo completoOverviewAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full yield...
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German‑Speaking Global Customer Success Manager
hace 2 semanas
Valencia, España Guesty A tiempo completoUna empresa innovadora en tecnología de hospitalidad en Valencia busca un Customer Success Manager. Esta persona será responsable de construir relaciones sólidas con los clientes, gestionar su incorporación y impulsar la retención y el crecimiento. Se requiere experiencia en la gestión de cuentas en el sector SaaS y la capacidad de comunicarse en...
