Incident Manager
hace 2 semanas
We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. We’ve got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our team is on the lookout for a new Incident Manager - Barcelona. Your strong verbal and written communication skills will be pivotal in coordinating teams and ensuring clear communication throughout the incident response process. You will lead incident analysis and provide actionable recommendations to prevent future incidents, significantly impacting stability and reliability.
Your Responsibilities
- Ensuring appropriate handling of incidents with the highest priority level; assisting IT teams from the time when the incidents are assessed until their resolution, so that service can be restored promptly, and the impacts limited.
- Leading task forces as part of the resolution of major incidents; ensuring coordination between IT and business stakeholders; managing end-to-end communication by giving information in a relevant and timely manner.
- Managing major incident reviews; assisting IT managers in identifying root causes; providing accurate descriptions of impacts and improvement actions for the weekly committee meeting with Tech executive management.
- Ensuring close working relationships and regular interactions with internal clients; providing reporting, KPIs, in-depth analysis as well as incident reports.
- Coordinating problem management activities; assisting IT teams from the time when they are defined until their implementation; acting as a facilitator and monitoring their progress.
- Promoting incident and problem management practices and helping teams to ensure that these are properly carried out.
- Ensuring on call-duty and “IT crisis” standby, in rotation with other team members.
About You:
- More than 4 - 6 years of experience in the functions described above.
- Strong Verbal and Written Communication Skills: Your excellent communication skills will enable you to convey complex technical issues to technical and non-technical stakeholders effectively.
- Adaptability and Resilience: Your ability to thrive in a fast-paced and dynamic environment, managing multiple incidents simultaneously while remaining composed under pressure, will be essential.
- Collaboration and Leadership: Your demonstrated ability to collaborate with diverse teams, lead incident response efforts, and influence stakeholders will contribute to successful incident resolution.
- Experience: You should have at least ten years of experience in incident management or a related role within the technology industry.
- Incident Response Expertise: Your proven experience in managing and resolving critical incidents will be invaluable as you prioritize incidents, coordinate teams, and drive resolution efforts.
- Analytical Thinking: Strong analytical and problem-solving skills will empower you to assess complex situations, identify trends, and develop practical solutions.
- Skills in incident management tools, Jira, and Azure platform. Organization and proactivity.
Preferred Qualifications and Experience
- Experience in the sector of online payments and payment gateways.
What Do We Offer:
- 4x1 (1 day in office and 4 days of home office)
- Opportunities to grow within a company in a hypergrowth stage
- Excellent work environment and good collaboration
- Free coffee/tea, fruits, and snacks from the company
- Possibility to increase your net salary through our flexible retribution partner
If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you Apply today and help us shape the future of the PayTech industry
Our commitment to diversity, equity & inclusion
At PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team. So, if you're passionate about making a difference and excited about the role, we encourage you to apply. Join us in building a global company where everyone can thrive and feel proud to belong.
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