IT Incident Manager
hace 3 semanas
At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.
We are currently in a significant growth phase and are looking for an Incident Manage, to join our IT Operations team in Sofia, Bulgaria.
**Job duties and Responsibilities**:
- Ensuring appropriate handling of incidents with the highest priority level; assisting IT teams from the time
when the incidents are assessed until their resolution, so that service can be restored promptly, and the
impacts limited.
- Leading task forces as part of the resolution of major incidents; ensuring coordination between IT and
business stakeholders; managing end-to-end communication by giving information in a relevant and timely
manner.
- Managing major incident reviews; assisting IT managers in identifying root causes; providing accurate
descriptions of impacts and improvement actions for the weekly committee meeting with Tech executive
management.
- Ensuring close working relationships and regular interactions with internal clients; providing reporting,
KPIs, in-depth analysis as well as incident reports.
- Coordinating problem management activities; assisting IT teams from the time when they are defined until
their implementation; acting as a facilitator and monitoring their progress.
- Promoting incident and problem management practices and helping teams to ensure that these are properly
carried out.
- Ensuring on call-duty and “IT crisis” standby, in rotation with other team members.
**Experience and Qualifications**:
- Degree in Computer Engineering, Industrial or similar.
- Skills in incident management tools.
- Skills in corporate tools Jira and Azure platform.
- Organization and proactivity.
- More than 4 years of experience in the functions described above.
- Strong Verbal and Written Communication Skills: Your excellent communication skills will enable you to
convey complex technical issues to technical and non-technical stakeholders effectively.
- Adaptability and Resilience: Your ability to thrive in a fast-paced and dynamic environment, managing
multiple incidents simultaneously while remaining composed under pressure, will be essential.
- Leadership: Your demonstrated ability to collaborate with diverse teams, lead incident
response efforts, and influence stakeholders will contribute to successful incident resolution.
- Experience: You should have at least ten years of experience in incident management or a related role
within the technology industry.
- Incident Response Expertise: Your proven experience in managing and resolving critical incidents will be
invaluable as you prioritize incidents, coordinate teams, and drive resolution efforts.
- Analytical Thinking: Strong analytical and problem-solving skills will empower you to assess complex
situations, identify trends, and develop practical solutions.
- Adaptability and Resilience: Your ability to thrive in a fast-paced and dynamic environment, managing
multiple incidents simultaneously while remaining composed under pressure, will be essential.
**What we offer**:
- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Additional days of holidays ✈
- Free language classes
- Private health insurance covered by the company.
- Fully remote
- Free catering in the office
- Possibility to increase your net salary through our flexible retribution partner
- Excellent work environment and good collaboration ✌️
- Free coffee/Tea and snacks from the company
-
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