IT Crisis and Incident Manager
hace 5 meses
**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you
**Job description**:
Take your career to the next level with Amaris Consulting as a **IT Crisis and Incident Manager in Barcelona. **Become part of an international team, thrive in a **global group** with €800M turnover and **1,000+ clients worldwide.**
**✍️** **WHAT DO YOU NEED?** **✍️**
- Minimum of **4 years** of **experience**.
- To have great **knowledge**and **experience** on **IT Service Management**, **change management**, **planification **and **continuous improvement**.
- **Previous** experience as a **Project Manager** and managing **level 3 tasks** or **major incidents**.
- Be used to do tasks to **improve internal services**, developing and **automating tools**, how to **evolve processes**.
- **ITIL certification**and **Agile methodologies** knowledge would be a **plus**.
- **English** mother tongue or fluent.
*** WHAT WILL YOU DO? ***
- **Defining** the **role** and **function** of the **communication team** within the **IT departmen** Establish how the communication team will contribute to IT's goals and strategy, aligning communication with the organization's technology projects and objectives.
- **Planning** and **prevention** through the **development** of **contingency plans** and procedures to address **IT crisis**.
- **Management of incidences**, supervising and coordinating them and implementing **improvement** **processes** to identify these problems.
- **Communication and coordination of teams **and **collaborating** with other business units to **line up incident strategies** with the company objectives.
- **Assess **the** impact **of the** crisis **on **information systems **and **determine **the extent of the** damage**.
- **Coordinate **the **allocation **of necessary** resources **during a** crisis**, including personnel, equipment, and technology.
**WHY US?**
**Join our dynamic team of talented individuals and experience a world of growth and opportunities. **Here's what we offer:
- Grow rapidly with a **tailored career path and salary evaluation**. 70% of our senior leaders started at entry level.
- Enhance your skills through our **Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.**:
- Take charge of your training with **an annual personal budget** and **company-paid certifications**.
- Enjoy **flexible policies**, remote work options, **and fantastic social benefits** like transit and restaurant tickets, kindergarten support, and private health insurance.
- Benefit from our **WeCare program**, supporting **employees in critical situations**.
- **Unleash your full potential**, both professionally and personally.
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