Customer Experience Specialist With Dutch

hace 2 semanas

Valencia, España buscojobs España A tiempo completo

Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter.

In partnership with several Global teams, I am working to find the best candidates in creating a strong workforce for our respective clients

In collaboration, we are working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers through various channels such as phone, email, chat, and social media.
  • Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.
  • Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face.
  • Identify and address customer needs to escalate internally to improve and/or develop processes.
  • Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality, and productivity.
  • Maintain customer satisfaction and retention through impactful customer experience.

REQUIREMENTS:

  • Excellent Dutch (C2) speakers with C1 English level.
  • Smart and enthusiastic problem-solver with a keen eye for customer service.
  • Calm and empathetic when dealing with (difficult) customers.
  • Curious and love to investigate and use creative problem-solving skills to ensure customer satisfaction.
  • Target-driven and trying to exceed expectations.

BENEFITS:

  • Excellent remuneration package based on experience, skills, and performance.
  • Shifts between 9:00 and 23:00 — preference for some people dedicated for the late night shift (14:00 - 23:00).
  • Full-time contract of 39 hours per week.
  • Fully on-site (no remote work possibilities).
  • Being a part of a dynamic and international team (25+ nationalities).
  • Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events.
  • High-performance culture to kickstart your career and potentially grow within the organization.
  • Support with the Spanish administration.
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