Customer Experience Specialist with Dutch

hace 1 mes

Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Location : Valencia, Spain

Employment type : Full-time (39h)

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

  • Communicate with customers through various channels such as phone, email, chat and social media
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and / or develop processes
  • Thrive for sky-high performances focusing on the most important KPIs : Customer Satisfaction, quality and productivity
  • Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS :

  • Excellent Dutch (C2) speakers with C1 English level
  • Smart and enthusiastic problem-solver with a keen eye for customer service
  • Calm and empathetic when dealing with (difficult) customers
  • Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
  • Target-driven and trying to exceed expectations

BENEFITS :

  • Excellent remuneration package based on experience, skills and performance
  • Shifts between 9 : 00 and 23 : 00 here the preference is to have some people dedicated for the late night shift (14 : 00 - 23 : 00).
  • Full-time contract of 39 hours per week
  • Fully on-site (no remote work possibilities)
  • Being a part of a dynamic and international team (25+ nationalities)
  • Benefit program which includes free breakfast / lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
  • High performance culture to kickstart your career and potentially grow within the organization
  • Support with the Spanish administration
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