Customer Success 20k-30k Fintech Product Startup. Hybrid

hace 3 semanas


Barcelona, Barcelona, España Banktrack A tiempo completo
Buscamos Customer Success: Contestar emails/chats y hacer demos de producto (llamadas) con potenciales clientes.Salario: 20.000€ a 30.000€ (dependerá de la experiencia aportada, buscamos entre Junior y Mid-Senior)Híbrido: 3 días presencial (Ma.+Mi.+Ju.) + 2 remoto. REQUERIDO: Mínima experiencia de Customer Success (aunque sea en side-project/beca/prácticas) DESEABLE: Experiencia en Ventas. Experiencia en Startup. Usuario de herramientas financieras. POR FAVOR: ***ABSTENERSE APUNTARSE SIN MINIMA EXPERIENCIA EN CUSTOMER SUCCESS***

DESCRIPCIÓN EXTENDIDA

Startup con 500 clientes, sólida financieramente (reciente ronda de 1M€)Más info: (hemos fundado empresas como InfoJobs y Mailtrack)Empresa pequeña: somos sólo 5, ideal para aprender.¿Qué harás?Gestionar tu propia cartera de clientes a través de nuestro CRM, mantener su información actualizada diariamente y trabajar en planes de mejora proactiva.Construir, involucrar y desarrollar relaciones de alta calidad con nuestros clientes, a través de una comunicación constante, mediante tickets, llamadas y videollamadas. Asegurar respuestas rápidas y precisas a todas las consultas de los clientes por ticket/llamada ofreciendo feedback personalizado dentro de los límites de tiempo esperados (SLA).Guíar a nuestros nuevos clientes a través del proceso de incorporación y configuración de la cuenta, para garantizarles una experiencia increíble.Proporcionar soporte postventa y gestión de bajas para garantizar una relación sólida a largo plazo.Promover y explicar nuevos productos/servicios y funcionalidades a clientes existentes.Trabajarás mano a mano con los cofundadores. Serás su principal persona de contacto, por lo que el feedback que puedas proporcionarles será muy valioso.Tu PerfilNivel muy alto español y nivel profesional de inglés.Experiencia previa orientada al cliente. Necesaria experiencia previa en puesto similar; no requerido pero se valorará experiencia en ventas.Ambicioso, autodidacta pero trabajador en equipo, enérgico y positivo.Comprometido, organizado, solucionador de problemas. proactivo y te encanta ayudar a las personas.Fuertes habilidades organizativas.Decidido para descolgar el teléfono y apoyar a nuestros clientes.Listo para trabajar en un entorno cambiante.Ansioso por asumir la responsabilidad de la empresa y compartir puntos de mejora. Tenemos cultura de cambio/innovación constante.Por qué te gustará trabajar con nosotros:Trabajarás con fundadores y advisors (con éxitos en empresas anteriores) garantizando aprendizaje y crecimiento profesional.Oficina/ático acogedor y soleado en Francesc Macià.Equipado con MacBook para potenciar tu productividad.Únete a nosotros como pionero en nuestro equipo de Customer Success. Experimentarás cómo es crecer en una Startup desde (casi) cero.23 días de vacaciones más un día libre en tu cumpleaños (o el viernes anterior si cae en fin de semana).Acerca de Banktrack

Banktrack es una Fintech B2B dedicada a servir a pequeñas y medianas empresas y proporcionarles la mejor y más simple herramienta para gestionar sus finanzas. Hemos levantado más de 2M€ en financiación y tenemos 2 años de runway (meses de caja) para crecer y expandir la empresa. Con más de 500 clientes de pago, hemos alcanzado el PMF y ahora es el momento de escalar.



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