Empleos actuales relacionados con Customer Success Assistant - Barcelona, Barcelona - Delectatech
-
Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital growth initiatives.Key ResponsibilitiesAnalyze customer data to...
-
Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital growth initiatives.Key ResponsibilitiesAnalyze customer data to...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Associate
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Associate
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Sales and Customer Success Professional
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Sales & Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our sales and customer success team, you will play a crucial role in driving business growth and ensuring customer satisfaction.Key ResponsibilitiesCustomer Success: Provide exceptional...
-
Sales and Customer Success Professional
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Sales & Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our sales and customer success team, you will play a crucial role in driving business growth and ensuring customer satisfaction.Key ResponsibilitiesCustomer Success: Provide exceptional...
-
Digital Sales
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Sales & Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our sales team, you will play a crucial role in driving business growth and customer satisfaction through the implementation and deployment of our digital solutions.Key...
-
Digital Sales
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Sales & Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our sales team, you will play a crucial role in driving business growth and customer satisfaction through the implementation and deployment of our digital solutions.Key...
-
Customer Success Director
hace 5 días
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoCustomer Success DirectorAt Empresa Reconocida, we're seeking a seasoned professional to lead our Customer Success teams in EMEA and US. As a Customer Success Director, you'll be responsible for driving customer satisfaction and retention through strategic planning, process optimization, and team leadership.Key Responsibilities:Develop and implement client...
-
Customer Success Director
hace 5 días
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoCustomer Success DirectorAt Empresa Reconocida, we're seeking a seasoned professional to lead our Customer Success teams in EMEA and US. As a Customer Success Director, you'll be responsible for driving customer satisfaction and retention through strategic planning, process optimization, and team leadership.Key Responsibilities:Develop and implement client...
-
Customer Success Manager
hace 1 semana
Barcelona, Barcelona, España Aftership A tiempo completoAbout UsAftership is a leading automation platform that empowers ecommerce retailers to create and manage exceptional online shopping experiences. With a strong product market fit and a growth trajectory that's hard to ignore, we're looking for a talented Customer Success Manager to join our team.Your MissionWe succeed when our customers succeed. As a...
-
Customer Success Manager
hace 1 semana
Barcelona, Barcelona, España Aftership A tiempo completoAbout UsAftership is a leading automation platform that empowers ecommerce retailers to create and manage exceptional online shopping experiences. With a strong product market fit and a growth trajectory that's hard to ignore, we're looking for a talented Customer Success Manager to join our team.Your MissionWe succeed when our customers succeed. As a...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Preply A tiempo completoAbout PreplyPreply is a leading online learning platform that connects tutors with learners from around the world. Our mission is to unlock human potential through learning, and we're committed to creating a diverse and inclusive environment where people from all backgrounds can thrive.Job SummaryWe're seeking an experienced Customer Success Director to lead...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Preply A tiempo completoAbout PreplyPreply is a leading online learning platform that connects tutors with learners from around the world. Our mission is to unlock human potential through learning, and we're committed to creating a diverse and inclusive environment where people from all backgrounds can thrive.Job SummaryWe're seeking an experienced Customer Success Director to lead...
Customer Success Assistant
hace 3 meses
¿Quién somos?
DELECTATECH es una startup fundada por dos ingenieros, ubicada en Barcelona y centrada en la investigación y desarrollo de aplicaciones SaaS basadas en Inteligencia Artificial (Natural Language Processing & Deep Learning) para el sector del FoodService.
Nuestro producto Food Radar, es el primer Observatorio de datos del sector FoodService en formato SaaS en el que fabricantes, distribuidores y restaurantes pueden consultar que está sucediendo en el sector HORECA a un alto nível de detalle.
Nuestros clientes son empresas líderes en la fabricación y distribución HORECA a nível mundial.
La empresa ha sido premiada en varias ocasiones por su innovación con galardones como el premio PascualStartup a la mejor startup de Retail del 2017, premio otorgado por IBM, Telefónica y Pascual.
Actualmente, la empresa tiene en producción su principal producto: un potente e innovador SaaS que mediante técnicas de Big Data es capaz de realizar estudios de mercado y comerciales interactivos a un gran alto nível de detalle, para los players de toda la cadena de valor HORECA (fabricantes, distribuidores, restaurantes).
¿Qué buscamos?
Estamos buscando un/a Customer Success Assistant con la misión principal de dar apoyo al departamento atendiendo las necesidades de nuestros clientes, realizando sus onboardings y siempre con el objetivo de reducir el Churn Rate de los clientes, aumentar el NPS y conseguir renovaciones y upsells (ARPA).
Las principales tareas a desarrollar serán:
- Realizar los on-boardings y ayudar a los clientes a utilizar el producto de manera efectiva para lograr una mayor adopción del producto.
- Realizar presentaciones y demostraciones del producto a los clientes actuales y potenciales.
- Gestionar las expectativas de los clientes y resolver los problemas que puedan surgir durante el ciclo de vida del cliente, así como identificar y resolver problemas o preocupaciones de los clientes para mantener la satisfacción del cliente y reducir la tasa de abandono.
- Participar en el proceso de renovación de contratos con los clientes y asegurarse de que se cumplan los acuerdos y términos del contrato.
- Identificar oportunidades de crecimiento dentro de la cartera de clientes existente y trabajar con el equipo de ventas para convertir esas oportunidades en ventas adicionales.
- Identificar y proporcionar información sobre el rendimiento del producto y las necesidades de los clientes a los equipos de desarrollo de productos y marketing para mejorar el producto y los programas de marketing.
- Identificar los puntos de contacto clave con los clientes y diseñar una estrategia de correo electrónico para mantenerlos comprometidos con el producto.
- Redactar y gestionar el envío de correos electrónicos para hacer recordatorios de uso, actualizaciones de nuevas características, anuncios de eventos y promociones y contenido relevante para cada segmento de clientes.
- Supervisar las tasas de apertura, clics y conversión de los correos electrónicos para evaluar la efectividad de la estrategia de correo electrónico y ajustarla en consecuencia.
- Soporte al equipo de marketing para la redacción de contenido para informes, correos promocionales y página web.
Requisitos:
- Al menos 2 años de experiência trabajando en departamentos de Customer Success.
- Excelentes habilidades interpersonales y de comunicación, así como capacidad para trabajar de manera colaborativa y efectiva con otros departamentos de la empresa.
- Experiência y buen desempeño en redacción (castellano y catalán) y diseño.
- Si dispones de conocimiento en métricas de negocio y análisis de resultados, será un must.
- Buscamos una persona orientada a resultados, con capacidad de organización para gestionar múltiples tareas y proyectos al mismo tiempo (entorno startup).
- Salario entre y 22.000€ brutos anuales.
- Trabajar en una startup premiada varias veces por su innovación, en pleno crecimiento y que utiliza las últimas tecnologías y metodologías del sector.
- Formación continua.
- Horario flexible, períodos flexibles de vacaciones y posibilidad de trabajo parcialmente en remoto (las oficinas de la empresa están en Barcelona centro).
- Entorno joven, dinámico, trabajador y con muy buen ambiente.
