Empleos actuales relacionados con Customer Success Manager - Barcelona, Barcelona - MongoDB
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital growth initiatives.Key ResponsibilitiesAnalyze customer data to...
-
Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital growth initiatives.Key ResponsibilitiesAnalyze customer data to...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...
-
Customer Success Manager
hace 1 semana
Barcelona, Barcelona, España Aftership A tiempo completoAbout UsAftership is a leading automation platform that empowers ecommerce retailers to create and manage exceptional online shopping experiences. With a strong product market fit and a growth trajectory that's hard to ignore, we're looking for a talented Customer Success Manager to join our team.Your MissionWe succeed when our customers succeed. As a...
-
Customer Success Manager
hace 1 semana
Barcelona, Barcelona, España Aftership A tiempo completoAbout UsAftership is a leading automation platform that empowers ecommerce retailers to create and manage exceptional online shopping experiences. With a strong product market fit and a growth trajectory that's hard to ignore, we're looking for a talented Customer Success Manager to join our team.Your MissionWe succeed when our customers succeed. As a...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Kantox A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our dynamic team at Kantox. As a key member of our organization, you will play a crucial role in ensuring our corporate clients receive exceptional support and value from our solutions.Key ResponsibilitiesReview and optimize clients' hedging programs to ensure alignment with their...
-
Customer Success Manager
hace 5 días
Barcelona, Barcelona, España Kantox A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our dynamic team at Kantox. As a key member of our organization, you will play a crucial role in ensuring our corporate clients receive exceptional support and value from our solutions.Key ResponsibilitiesReview and optimize clients' hedging programs to ensure alignment with their...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at MongoDB. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesBuild Strategic...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at MongoDB. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesBuild Strategic...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at SAP. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at SAP. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Mongodb A tiempo completoAbout MongoDBMongoDB is a leading provider of cloud-based database and data platform solutions. Our mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager,...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Mongodb A tiempo completoAbout MongoDBMongoDB is a leading provider of cloud-based database and data platform solutions. Our mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager,...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Red Points A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a Customer Success Manager, you will be responsible for driving business outcomes for our clients by providing exceptional customer service, identifying growth opportunities, and developing strategic plans to maximize...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Red Points A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a Customer Success Manager, you will be responsible for driving business outcomes for our clients by providing exceptional customer service, identifying growth opportunities, and developing strategic plans to maximize...
Customer Success Manager
hace 3 meses
We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers who are innovating with one of the most mission-critical pieces of software in any tech stack.
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and "go-to" person for best practices, and to help remove roadblocks or challenges for customers. We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth. This role will report to the Regional Manager, Customer Success.
We are looking to speak to candidates who are based in Barcelona for our hybrid working model.
Our ideal candidate will have
Proven experience working in a Customer Success, Account Management, or similar customer-focused roleExperience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast paced SaaS environmentA mind for technology We'll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customersPrior exposure to database, cloud and infrastructure technology is a plusHigh levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customersA passion for partnership and collaboration You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, Professional Services) and will help to build the CS "brand" across our entire organizationOutstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externallyProficiency in German language skills is required for this rolePosition Expectations
Build meaningful and strategic relationships with customers across various stakeholders, working closely with other MongoDB partnersLead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we're meeting expectationsPromote and encourage implementation of paid MongoDB features across your assigned customer portfolioProactively and early identify and mitigate risk of churnEnsure high customer satisfaction and referenceabilityHelp to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success ProgramA successful CSM will have the following skills
Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resourcesPersonal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successfulAccount Strategist - understand where the customer's business and align account strategy accordingly and in alignment with the customerBusiness Builder with an entrepreneurial mindset - finding opportunities for your customers to adopt new products, use cases across different business lines