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Hotel Operations Coordinator Part-time
hace 2 meses
Hey We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.
Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests—behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.
About The Role
Ensure numa guest experience standards are consistently executedEnsure the day-to-day operation of the allocated hospitality units within the numa standards and legal frameworkManage the day to relationships with local vendors, employees and suppliers work closely with external partners ensuring consistent quality levels and a proactive approach managing business volumeYou are a problem solver - resolving guest complaints in a timely manner and turning a complaint into the positive guest experienceEnsure proactive maintenance and up-keeping programs to protect and safeguard the physical conditions of the allocated unitsContribute actively to developing and delivering the numa brand and product on the property in MadridBe responsible for managing conversion and cost levels through the implementation of PAR levels and proactive business planningBe aware of all local legal requirements, permits and operational backup systems are constantly maintainedOccasional on-call duty during the daytime along with nights and weekends
About You
Proven track record of hotel operations preferably from a housekeeping or front office backgroundFinancial understanding of cost control procedures and inventory managementFirst leadership experience in managing small teams and external partners is a plusBe aware of the respective local market and business fluctuationsAbility to work under pressure, well organised and hardworkingAbility to multitask and keep an overview in a fast-paced work environmentA driver's license is nice to haveSpanish and English are required, other languages would be great
About Our Offer
Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginningBuild your own success story based on what you do well and how you want to growElevate your physical and mental wellness with our monthly benefit allowancesGet to know your internationally diverse team during our events and retreatsSpend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe
numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
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