Responsable Customer Support
hace 3 semanas
We are looking for a Customer Support Responsible for one of our clients in Madrid.
FUNCIONES
Facilitar la comunicación entre los clientes y el equipo técnico.Identificar y resolver problemas o desafíos que puedan surgir durante el proceso de reparación.Gestión de AOG's.Identificación y resolución de incidencias con los clientes.Control de respuestas por parte del equipo. Asegurarse de que las consultas y preocupaciones de los clientes se aborden de manera rápida y eficiente. Seguimiento de incidencias con el equipo de producción y compras.Asegurarse de que todos los registros de clientes, cotizaciones y precios estén actualizados y sean correctos en el programa informático.Identificar problemas y oportunidades del departamento.Creación de lista de precios con clientes.Reducción de cargas burocráticas.Emisión, revisión y reportes de KPIs a dirección técnica.
REQUESITOS
Experiencia en el entorno aeronáutico.Persona dinámica.Dotes de liderazgo.
BENEFICIOS
Contrato indefinido.Salario en función de la valía del candidato.Horario de L a V de 7 a 15.Localización: Madrid.
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