Product Support Representative
hace 1 mes
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Computer EngineeringTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
#LI-FD1
About the team
The PSR will be part of the On-Site Support Team at our main client in Spain. This Team is in charge of running and maintaining FIS software for the client. The role will involve providing application and technical support and to deliver external and internal training on a regular basis.
The PSR will have experience of supporting applications within the Client Support area and will join a team responsible for the provision, availability and operations of our production systems and processes.
What you will be doing
- Provide first/second level support (both functional and technical) to client's production issues.
- Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules. Report bugs and enhancement requests for FIS products
- Provide general technical assistance to clients testing / implementation tasks
- Coordinate and execute clients' requests to connect into the FIS global proprietary order routing network
- Meet on a regular basis with clients to ensure their satisfaction. Provide consistent reporting and visibility to the management. Maintain client handrails (open issues, visit summary,
- architecture...)
- Provide training to end users and / or client IT staff
- Client relationship management. Post sales servicing, build up close relationship with clients, especially traders and IT departments
- Provide input to the management to continually improve overall department effectiveness and operating efficiency
What you bring
- University degree with strong IT knowledge. Knowledge of the financial market is a plus
- A professional with systematic problem-solving skills; eager to dig into issues for root causes and conclusive resolutions
- Mature, capacity to operate under pressure
- Experience with customer relationship / customer management, customer driven
- Fast learner
- Capable to coordinate with people in different offices and at time zone
- English language skills
- Hard working, looking for a new challenge, willing to operate in a demanding environment
- IT knowledge (basics of):
- Linux / Unix
- Scripting / Perl
- SQL / Oracle
- Java
- Excel
What we offer you
- A competitive salary and benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Training across core financial and FIS solutions
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Great work spaces with dedicated and motivated colleagues
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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