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Sales Enablement Manager
hace 3 meses
Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach to over 260 countries, ensuring simple and seamless e-commerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing.
We are seeking a dynamic and passionate Sales Enablement Manager to join our team and play a pivotal role in improving our sales lead conversion. In this role, you will evaluate the online offerings of prospective clients, finding opportunities to improve customer experience (CX) and conversion rate optimization (CRO). Your insights will position ESW as the leading e-commerce expert, driving growth for some of the world's most world-class brands.
Your primary collaborators will be our internal sales team, but you will also work cross functionally with our CRO and CX teams to ensure. By sharing your findings, you will contribute to enhancing our existing client base's revenue and strengthen the overall ESW value proposition.
Conduct end to end reviews of clients and identify ESW solutions to support them in removing any frictions in their current journey
Use e-commerce best practices to identify and remove any barriers to conversion
Conduct competitor analysis on prospective clients and benchmark their on-site proposition versus key competitors across multiple geographical regions
Collaborate internally and build relevant case studies across CRO & CX which can be used to enhance our proposition.
Ensure relevant communications and feedback loops are maintained so that all materials are accurate and relevant for sales clients
Attend prospect and client calls and present on the topics within your remit
Stay informed of the latest trends and technologies in CX and CRO, bringing innovative ideas and solutions to the sales team.
Requirements
5+ years of proven experience in sales enablement, customer success, or conversion rate optimization within an e-commerce or digital sales environment.
Bachelor's degree or equivalent experience in Business, Marketing, e-commerce, or a related field.
Knowledge of the B2C e-commerce industry within on-line retail is a distinct advantage
Ability to perform financial and numerical analysis, with a proven understanding of MS Office tools especially Excel and Word for reporting and documentation purposes.
Excellent relationship building and influencing skills, with both external and internal customers.
Excellent communication and presentation skills, with the ability to translate data insights into actionable sales strategies.
Customer-centric approach with a passion for improving the online shopping experience.
Proactive and self-motivated, with a proven track record to drive success.
What's on offer?
Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
About us:
ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world's best-loved brands to create safer, simpler and faster shopping experiences for consumers all around the globe. ESW acquired Scalefast in June 2022, and the combined 1,300 person organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of company's development.
From compliance, data security, fraud protection, taxes and tariffs to demand generation, checkout, delivery, returns and customer service, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, with 100% carbon neutral shipping to consumers. Headquartered in Dublin, Ireland, ESW has global offices in the US, UK, Spain, France, Italy, Japan, Hong Kong and Singapore. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.
