emea finance service delivery analyst

hace 4 semanas

Madrid, Madrid, España Michael Page A tiempo completo
Finance SSC of important multinational GroupExcellent English level is a must. SSC or HQ experience will be a plus ¿Dónde vas a trabajar?

Important multinational Group is looking for an EMEA Finance Service Delivery Analyst & Process Leader for their Finance SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department/ Finance Process Leader/ Finance Global Proces Owner, or similar. Excellent English level is a must. Workplace type: Hybrid.

Descripción

Job Summary

This pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence to SLAs, alignment to the Group Targeting Operating Model, and timely resolutions of escalations, all while maintaining the highest level of customer service while developing lasting customer relationships within the SSC and the Operating Companies.

Furthermore, the role entails directing and coordinating the global strategy of the SSC organization in alignment with the Global Target Operating Model, while adhering to set processes, Company Policies and Procedures, and Internal Control compliance. Additionally, this role is responsible for ensuring and continually improving the performance, productivity, and efficiency of the SSC organizational operations through the provision of effective methods and the global strategy.

The role also requires the individual to assess, suggest and outline improvements to optimize automation and efficiency, collaborating with the SSC Managing Partner, Function Leads and wider global SSC team, whilst ensuring the country SSC continually provides a best-in-class quality of customer service to its serviced operating companies.

Responsibilities

Ensuring that SSC Functional Leads are fully informed about their teams' objectives and service delivery standards, overseeing team performance, and confirming that services meet agreed SLAs.Coordinate monthly service review meetings with each Operating Company in conjunction with other functional leads.Prepare and upkeep service review presentations for each serviced Operating company, ensuring comprehensive coverage of key issues raised and accurate updating of scorecards as required.Possess a comprehensive understanding of global Key Performance Indicators to enable the SSC to accurately measure its performance and effectively relay feedback provided by the operating companies.Serve as the primary point of contact to manage and promptly resolve escalations received from Senior Management of both operating companies and SSC Central Team.Ensure each functional manager has appropriate capacity to accurately provide the necessary metrics to complete the service decks each month.Provide exemplary customer service to the operating companies, including maintaining customer relationships and swiftly and professionally addressing any concerns or complaints through collaboration with relevant Functional Leads.Possess a comprehensive understanding of all functions serviced by the SSC team, offering appropriate support as directed by business requirements.Support in ensuring adherence to the Group Target Operating Model across all functions, supporting management efforts for consistent implementation and compliance.Compile and document a monthly management pack outlining service achievements and obstacles from both the SSC and Operating Company perspectives, for review by the SSC Central Team.Collating and consolidating key SSC metrics to be part of the presented monthly management pack.Collaborate with the Senior Management team to implement directives from the Central Management team, focusing on deploying strategic plans for efficiency optimization, streamlining operations, and reducing costs.Assist in the development and rollout of Service Management improvements as directed by the SSC Operations Director.Facilitate structured training sessions for new processes and tools introduced within the service function to ensure effective implementation and understanding among team members.Remain actively involved and play a pivotal role in all future migrations, ensuring seamless rollout of service delivery processes that are comprehensively understood and aligned by both the SSC and Operating Company.Attend sessions during the migration phase to facilitate a smooth transition into standard service reviews once the migration has stabilized.Proactively monitor application performance, promptly identifying any issues and ensuring appropriate escalation within the business to address poor performance or highlight improvement requirements. ¿A quién buscamos (H/M/D)? Degree in Business or Accounting.The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department/ Finance Process Leader/ Finance Global Proces Owner, or similar.Demonstrate strong functional expertise and understanding/interest in end-to-end business service and processes.Proven track record in managing service delivery and meeting SLA targets.Strong understanding of SSC operations. Experience working in a SSC will be very desirable.Proficient in MS Ecosystem (Excel, PowerPoint, SharePoint, Outlook etc.)Excellent English level is a must.Additional proficiency in Dutch, German or French would be a plus.

CompetencesAbility to work in a fast-paced environment and prioritize tasks effectively.Excellent analytical skills with the ability to interpret data and identify trends.Proven track-record in successful leadership.Energetic, detailed oriented, able to adhere to deadlines in a timely manner.Strong organizational skills.Strong problem-solving abilities with a proactive approach to addressing issues.Excellent client facing communication skills for negotiation & reconciliation.Confidence in dealing with and building relationships both internally and externally.Commitment to providing the highest level of support and quality. ¿Cuáles son tus beneficios? Salary package: Around euros fixed salary.The final offer will depend on the real experience demonstrated along the process.Opportunities for professional growth and development.Workplace type: Hybrid.Job location: the office is in the center of Madrid.Job managed by: Guillermo Recoder.

  • emea finance service delivery analyst

    hace 4 semanas

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    Important multinational Group is looking for an EMEA Finance Service Delivery Analyst & Process Leader for their Finance SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department/ Finance Process Leader/ Finance Global Proces...

  • EMEA Finance Service Delivery Lead

    hace 2 días

    Madrid Centro, Madrid, España Michael Page A tiempo completo

    Job SummaryA leading multinational company is seeking an experienced EMEA Finance Service Delivery Lead to join their Finance Shared Service Structure in Madrid. As a key member of the team, you will be responsible for managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies.Key...

  • Finance Business Analyst

    hace 3 días

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    Job DescriptionPosition: Finance Business AnalystBusiness Analyst Finance EMEALocation: Madrid officeThis position will be a business analyst for finance on a pan-EMEA ERP implementation of Microsoft Dynamics AX2012/ D365. The project includes, among other duties, support of multiple system migrations across numerous geographies, new functionality testing...

  • Finance Business Analyst

    hace 6 días

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    Job DescriptionPosition: Finance Business AnalystBusiness Analyst Finance EMEALocation: Madrid officeThis position will be a business analyst for finance on a pan-EMEA ERP implementation of Microsoft Dynamics AX2012/ D365. The project includes, among other duties, support of multiple system migrations across numerous geographies, new functionality testing...

  • EMEA Finance Service Delivery Analyst

    hace 2 días

    Madrid Centro, Madrid, España Michael Page Spain A tiempo completo

    Job SummaryThis pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence...

  • EMEA Finance Service Delivery Analyst

    hace 2 días

    Madrid Centro, Madrid, España Michael Page Spain A tiempo completo

    Job SummaryThis pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence...

  • Financial Planning Analyst Intern

    hace 8 horas

    Madrid, Madrid, España Boston Scientific Corporation A tiempo completo

    About the Role:We are seeking a highly motivated and detail-oriented individual to join our EMEA FP&A & Innovation Team as a Financial Planning Analyst Intern. As a key member of our team, you will support the European Headquarter FP&A & Innovation Team and Senior Leadership Team on various activities related to closing, planning, reporting, and financial...

  • Service Delivery Manager

    hace 4 días

    Madrid Centro, Madrid, España Wohn-Service-Team A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Wohn-Service-Team. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesService ManagementOversee the end-to-end technical execution of services to meet client...

  • Service Delivery Manager

    hace 3 días

    Madrid Centro, Madrid, España Wohn-Service-Team A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Wohn-Service-Team. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesService ManagementOversee the end-to-end technical execution of services to meet client...

  • Project & Structured Finance Senior Analyst EMEA (Solar & BESS) - Renewable Energy Expert

    hace 4 días

    Madrid Centro, Madrid, España Leap29 A tiempo completo

    Job Opportunity: Senior Project Finance AnalystLeap29 is seeking a highly skilled Senior Project Finance Analyst to support the development, financing, and sale of large-scale Solar & BESS projects across the EMEA Region.Key Responsibilities:Develop and maintain complex financial models for project acquisitions, financings, PPA and EPC bids, and M&A...

  • Project & Structured Finance Senior Analyst EMEA (Solar & BESS) - Renewable Energy Expert

    hace 3 días

    Madrid Centro, Madrid, España Leap29 A tiempo completo

    Job Opportunity: Senior Project Finance AnalystLeap29 is seeking a highly skilled Senior Project Finance Analyst to support the development, financing, and sale of large-scale Solar & BESS projects across the EMEA Region.Key Responsibilities:Develop and maintain complex financial models for project acquisitions, financings, PPA and EPC bids, and M&A...

  • Project & Structured Finance Senior Analyst EMEA (Solar & BESS) - T372

    hace 3 días

    Madrid Centro, Madrid, España Leap29 A tiempo completo

    Leap29 is seeking a highly skilled Project & Structured Finance Senior Analyst to support the development, financing, and sale of large-scale Solar & BESS projects across the EMEA Region.Key Responsibilities:Develop and maintain comprehensive financial models for project acquisitions, financings, power purchase agreements, and engineering, procurement, and...

  • Project & Structured Finance Senior Analyst EMEA (Solar & BESS) - T372

    hace 3 días

    Madrid Centro, Madrid, España Leap29 A tiempo completo

    Leap29 is seeking a highly skilled Project & Structured Finance Senior Analyst to support the development, financing, and sale of large-scale Solar & BESS projects across the EMEA Region.Key Responsibilities:Develop and maintain comprehensive financial models for project acquisitions, financings, power purchase agreements, and engineering, procurement, and...

  • emea pmo

    hace 4 semanas

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    Important multinational Group is looking for an EMEA PMO & Process Optimization Manager for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in PMO/ managing and monitoring service levels delivered in the finance department/ Process Leader/ Global Process Owner, or similar, in multinational environments. Experience...

  • emea pmo

    hace 1 mes

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    Important multinational Group is looking for an EMEA PMO & Process Optimization Manager for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in PMO/ managing and monitoring service levels delivered in the finance department/ Process Leader/ Global Process Owner, or similar, in multinational environments. Experience...

  • Investment Analyst

    hace 5 horas

    Madrid, Madrid, España Invesco Emea A tiempo completo

    **About Invesco Emea**Invesco Emea is a leading asset management company dedicated to helping investors achieve their financial objectives. Our team of experts delivers a wide range of investment strategies and vehicles to clients worldwide.**Job Summary**We are seeking an experienced Investment Analyst to join our Real Estate team in Madrid. As an...

  • Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Mygwork A tiempo completo

    About the RoleThis is a unique opportunity to join Mygwork, an inclusive employer and a member of the LGBTQ+ business community, as a Service Delivery Manager. The successful candidate will be responsible for the end-to-end service for a value stream, including product evolution, live services, risk management, and required governance.Key...

  • Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Mygwork A tiempo completo

    About the RoleThis is a unique opportunity to join Mygwork, an inclusive employer and a member of the LGBTQ+ business community, as a Service Delivery Manager. The successful candidate will be responsible for the end-to-end service for a value stream, including product evolution, live services, risk management, and required governance.Key...

  • Field Service Engineer

    hace 2 días

    Madrid, Madrid, España Sungrow - EMEA A tiempo completo

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at Sungrow - EMEA. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers in the field of solar energy.Key ResponsibilitiesInterface with customers to resolve technical issues related to our PV...

  • Field Service Engineer

    hace 2 días

    Madrid, Madrid, España Sungrow - EMEA A tiempo completo

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at Sungrow - EMEA. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers in the field of solar energy.Key ResponsibilitiesInterface with customers to resolve technical issues related to our PV...